Last Tuesday at 7:02 PM my driver snapped a photo of a signed POD and eight minutes later it hit the shipper's and broker's Turvo feed - billing started before I finished my coffee. I've run a 60-truck operation in the Southeast for nine years, and that instant POD/photo sharing is the one feature I brag about because it cut our billing lag and phone tag down to almost nothing. Small thing, big payoff.
Llewellyn Dibbert
Member since January 2026
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95 reviews · average 4.0
…the support team actually picked up the phone and stayed on until the billing hiccup was fixed - no callbacks, no ticket limbo. We run 60 trucks in the Southeast and after nine years of juggling vendors, that kind of patient, hands-on help (they walked our new guy through the setup) impressed me. Only gripe is the mobile app can lag sometimes, but support made that annoyance manageable.
Bottom line: Axon cut the daily busywork in half by stopping constant double-entry. Before this we were juggling an ancient TMS and a pile of spreadsheets - changing one load used to mean five different updates, but with Axon a rate change flows through to driver pay and the customer invoice instantly, and that single thing saved us hours. We run 60 trucks in the Southeast and after nine years of patching systems together, finally having that one source of truth for loads is exactly what made me stick with it.
What I liked most was the live weighbridge alert that caught a 10-ton overage before the truck left the yard. Last Thursday the driver was already rolling when the app pinged; I hit hold, called the loader, and we avoided a receiver dispute and a hefty penalty - paperwork sorted in under ten minutes. Been dispatching a 60-truck fleet for nine years in the Southeast and that single save felt like pure gold.
Bottom line: the hopper-equipment filter on BulkLoads is a real time-saver - cut our deadhead miles right away. I manage a fleet of 60 trucks in the Southeast, and being able to pull only loads that match hopper type, gate position and capacity means drivers show up with the right gear and get unloaded fast. Simple feature, big difference to my dispatch day.
Bottom line: worth the price for what it actually does. I was skeptical - price wasn't cheap - but the live ETA map cut driver check-ins and admin time so much that, after nine years dispatching in the Southeast for a 60-truck outfit, it paid for itself in about six weeks. Only gripe is the add-on fees when you scale up, but that one feature made my day-to-day a lot less chaotic.
...the mobile app actually saves my mornings - one-tap HOS fixes and quick log approvals mean fewer calls to drivers and less back-and-forth paperwork. I manage 60 trucks and after nine years you get picky; the map updates are snappy enough that I can trust the live pings for quick route tweaks. Not perfect, but that one feature alone shaves a solid chunk off my daily admin.
Bottom line: getting started with TruckMate was easier than I expected. Their onboarding rep walked me through mapping our old CSV exports and in a few long afternoons we had all 60 trucks, drivers and recurring lanes imported - that drag-and-drop import tool made me happiest. A couple screens felt cluttered so I had to hunt for the billing area, but after that it handled daily dispatches without much fuss.
Bottom line: Dossier Systems was unreliable when we needed it most - it quit tracking trucks during a busy stretch and left my dispatchers flying blind. We run about 60 trucks and one afternoon the live tracking stopped sending pings for six hours, so drivers showed at old stops while their rigs were actually idle; reroutes were wrong and support didn’t get anything fixed fast. Result: two missed loads, overtime, and a $900 detention fee we had to absorb - not something you want on tight margins.
Nine years dispatching a 60-truck fleet in the Southeast, and one Friday night TMW Suite actually saved my skin. A trailer blew a tire 200 miles out and the customer was breathing down my neck; TMW's live visibility showed a truck 45 minutes away, I reassigned the load and pushed new routing and paperwork straight to the driver's app in one click - no calls, no frantic printing - and the load made delivery on time. I don't usually get excited about software, but that one auto-reassign/push feature covered a bunch of headaches in a single move.
When an entire day's ETAs stopped updating right before a holiday run, their support team called me back within ten minutes and stayed on the phone until the feed was stable. I dispatch about 60 trucks across the Southeast - after nine years you learn who actually fixes things instead of passing tickets around, and this rep did that. Not perfect (the UI still clutters sometimes), but that fast, hands-on support made the difference and earned them a solid four stars from me.