…the support team actually picked up the phone and stayed on until the billing hiccup was fixed - no callbacks, no ticket limbo. We run 60 trucks in the Southeast and after nine years of juggling vendors, that kind of patient, hands-on help (they walked our new guy through the setup) impressed me. Only gripe is the mobile app can lag sometimes, but support made that annoyance manageable.
I've used ITS Dispatch for two years. We switched from a patchwork of spreadsheets, phone calls and a clunky legacy TMS, and managing 30 trucks on the West Coast the thing that made me happiest was the billing workflow - auto-generated invoices and clearer settlements cut our driver settlement time in half. Reporting is still basic and I miss a few advanced filters, but for daily dispatch and faster invoicing it's proven dependable; I give it 4/5.
Bottom line: the mobile photo proof-of-delivery that auto-attaches to the correct load and invoice is the standout feature - no more emailing photos to dispatch. After years on Southeast runs, that alone cut settlement back-and-forth and saved real time, though GPS pings can lag on some routes.
Rate it, and the next carrier reading this page sees what you found.
