Support is hit-or-miss. When you finally get a real person who digs in they can fix billing headaches and routing snafus fast - which matters when you dispatch for 60 trucks in the Southeast and nine years of carrier drama has taught me not to trust canned replies. But too often tickets sit open and tracking updates lag, so I keep a backup plan ready; that back-and-forth leaves me torn because the platform does the job when support shows up, but it doesn't reliably show up.
Llewellyn Dibbert
Member since January 2026
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95 reviews · average 4.0
Last Thursday a shipper pulled a lane I'd already penciled in and I needed to rebook fast; EchoShip popped an instant price and I had a carrier tendered before my driver even finished his coffee. I juggle about 60 trucks in the Southeast and after nine years in dispatch, that quick quote kept us from getting hit with detention and a cranky customer.
...the reroute suggestion popped up just as I was about to call the customer and say we missed it - saved the whole load. Been handling dispatch for 60 trucks in the Southeast for nine years, and that automatic carrier swap plus the updated ETA it pushed out quieted a furious plant manager in Atlanta in about 15 minutes. No more back-and-forth, no detention fees.
The live carrier responses from the Uber Freight marketplace blew away what we had before - instant accepts instead of waiting on hold. Our old on-prem TMS had us chasing carriers all day; with Uber Freight TMS I push a tender and can see acceptances and ETAs come back, which for our 60 trucks cut out a ton of nonsense. Less check-calls, more runs - that single change sold me.
…price was what made me pull the trigger. I run dispatch for about 60 trucks down in the Southeast and after nine years I’m picky about spend - Shiptify’s flat monthly plus per-shipment rates shaved roughly 15% off what we were paying in broker fees. The instant carrier-quote feature is the one thing that paid for the subscription fast; stopped overpaying and cut back on chasing rates, so five stars from me.
I've used nShift for nine years. Their support has gotten worse - tickets get bounced between teams, phone calls vanish, and the canned responses never address the carrier integration bugs we report. Last quarter that slow turnaround cost us a missed cross-dock slot and a $520 rebook fee, and nobody on support owned it.
Last Friday a driver hit an unexpected detour off I-75 and I watched the load's ETA change on the dashboard while I was still finishing my coffee. We used to live in spreadsheets and constant phone calls - an ETA tweak meant half an hour of pinging drivers and redoing paperwork. Fretron's real-time ETA updates are what sold me; after nine years running a 60-truck operation in the Southeast, cutting driver pings in half felt like winning the lottery.
I've used BrokerWare for about two years. We run 60 trucks in the Southeast and last holiday week one of our drivers blew a transmission with a perishable pickup looming - BrokerWare's carrier-sourcing pulled up three vetted options with instant rates, I picked one and had them confirmed and dispatched in under 20 minutes, which saved the load. That instant rate compare is the single thing that actually makes my day when stuff goes sideways.
Bottom line: the price is worth it - it paid for itself in about three months. The billing/invoicing piece is what sold me: invoices went to factoring faster and we saw fewer pay disputes, which tightened cash flow for our operation; I’m a dispatcher with nine years under my belt managing roughly 60 trucks in the Southeast, and that one win mattered more than a prettier dashboard. There's a bit of a learning curve, but for what you get it’s a good value.