Last Friday our driver hit a surprise bridge detour and missed the pickup window; MetroMax had a replacement load and a new route sorted in about 20 minutes. Compared to the brokers we used before who sent canned emails and left us on hold, these folks actually picked up and fixed it. I run roughly 60 trucks in the Southeast and after nine years of dealing with flaky dispatch shops, that quick live response is the one thing that made me stick with them - saved us a detention charge and a lot of headaches.
Llewellyn Dibbert
Member since January 2026
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95 reviews · average 4.0
The live load feed is what sold me - new postings show up in seconds and I can assign a truck before half the brokers even notice. I run 60 trucks in the Southeast, and cutting that lag has actually trimmed empty miles for a bunch of lanes. Only gripe: the rate filter could use a tighter range option, but still a very useful tool.
Bottom line: pricey up front, but it paid for itself faster than I thought. The lane optimization is the one feature that made me happy - after a few weeks of tuning it cut our empty miles by roughly 10% and started picking cheaper carrier combos automatically. I've been running 60 trucks in the Southeast for nine years, so the sticker shock was real, but the monthly savings on fuel and fewer rate negotiations made the subscription worth it for us.
What I liked most was the mobile app's push notifications for ETA and status changes. With 60 trucks across the Southeast, getting those instant updates on my phone and rerouting a load without calling drivers has cut down chaos - the app can lag on spotty cell in a couple areas, but those alerts alone have saved me a ton of time.
Used it for about three months and it was a headache from the first week. Setup looked friendly on demos but importing our legacy load history mangled driver assignments and pay codes - I had to re-enter hundreds of trips and that cost us two weeks of payroll headaches and late invoices. Support took days to respond and the configuration kept resetting; I dispatch 60 trucks and this early mess almost made me pull the plug.
I've used Teletrac Navman for about nine years. One night a truck lit up with an engine-fault alert on a time-sensitive run, and the platform sent the trouble code to my phone so I could pull him at the next stop instead of risking a roadside breakdown; we swapped rigs, got the alternator fixed overnight, and still hit the delivery window. That diagnostic ping saved us a lot of headache - exactly the kind of thing that makes me trust the system.
Bottom line: GPS Insight has been dependable when it mattered - the location data showed up when we really needed it. After nine years dispatching a 60-truck fleet in the Southeast, the one thing that made me happy was the on-demand ping and geofence alerts; a truck wandered off route once and I got a precise ping in seconds, called the driver, and avoided a bigger problem. The app can lag sometimes when digging through history, but that’s a small gripe compared to reliable live tracking.
Bottom line: it’s pricey but worth it for us. The monthly fee and install cost stung at first compared to bare-bones trackers, but the maintenance alerts flagged a coolant leak on one of our tractors before it turned into a real headache - that alone covered months of service. I dispatch 60 trucks in the Southeast and the fuel/downtime savings have made the price manageable, so I give it a solid 4/5.
Bottom line: Azuga let us down when timing mattered. After nine years dispatching a 60-truck fleet in the Southeast, I watched the GPS sit on the last ping for 20–30 minutes during a regional storm and geofence alerts arrived so late we ate a $450 detention charge. Support was polite but slow, and "reboots fixed it" only until the next run - can't count on it for tight pickup windows.
Nine years into dispatching and managing a 60-truck roster in the Southeast, I've leaned on a few telematics vendors. Verizon Connect's customer support is what actually makes it worth paying for - had a midnight outage last month and Maria on the help line stayed with me for almost two hours, walked me through diagnostics, pushed a remote reboot and even called back the next morning to confirm the unit stayed up; that kind of follow-through saved a lot of headaches. Fast, reliable help like that keeps my trucks moving.