Bottom line: Freightview's booking error cost my company a missed delivery window and more than $1,500 in detention and customer-penalty charges. We scheduled a time-sensitive pallet on the West Coast; the platform auto-confirmed a carrier that never had an appointment slot and the driver sat idle for four hours while the load missed a Friday ship - support took two business days to respond and only offered a vague "carrier issue" explanation. For a small ten-truck fleet with thin margins, that single incident wiped out a day's profit and left our customer furious - unacceptable for software meant to manage freight.
Nestor Stiedemann
Member since January 2026
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91 reviews · average 2.7
Bottom line: Logistically TMS consolidates tasks I used to split between two separate systems, but it never quite matched the speed and straightforwardness of the lean dispatch app we ran before. For my ten-truck West Coast operation the built-in quoting - LTL in particular - is noticeably better and saved paperwork, yet the dispatch interface feels clunky, pages load slowly, and GPS updates are sometimes delayed. I appreciate having billing and carrier portals under one roof, but we found ourselves dropping back to the older tool for day-to-day runs until the kinks in execution tracking are ironed out.
The mobile app is unreliable - it crashes while updating loads and frequently fails to refresh shipment statuses. Managing ten trucks on the West Coast, I had to re-call drivers multiple times because ETA updates never pushed; that resulted in detention fees and a strained relationship with a major customer. The interface is cluttered, filters are sluggish, and support’s slow turnaround left us stuck in manual processes for entire days.
Bottom line: LoadPilot was not worth the price for my brokerage. The base subscription plus unexpected per-carrier and per-load charges pushed our costs far beyond the quote, and support took too long to resolve billing disputes - I manage ten trucks on the West Coast and after a year the promised savings never materialized. We absorbed several thousand dollars in invoicing mistakes and lost time; for that level of expense a small broker needs clear billing and dependable support, neither of which LoadPilot delivered.
Honestly, paid nearly $1,200/month once subscription, onboarding and mandatory add-on connectors were all billed - a steep price for a ten-truck operation on the West Coast. The extra carrier access fees and unexpected per-load transaction charges bled our margins and caused billing mismatches that cost roughly $2,500 in lost revenue and carrier chargebacks in the first quarter alone. It looked fine on demos, but for my operation the cost outweighed any benefit; not worth the hit to cash flow.
…their support kept me guessing - one minute prompt and solution-oriented, the next radio-silent for days. I manage ten trucks on the West Coast and had a rep who literally stayed on the line until e-docs and billing were sorted; then a different issue about carrier permissions sat unresolved through multiple handoffs. The platform is genuinely helpful when the human side clicks, but that unpredictability makes it hard to rely on for tight schedules, so I’m torn.
On day two, when I tried to import our carrier list into Tai TMS the CSV mapping failed and duplicated several carrier profiles, which forced a manual cleanup. Getting started was a mixed bag: the interface groups the right functions together, but the onboarding docs presume you already know TMS terminology and support took a day to resolve the import issue - painful when you run ten trucks on the West Coast and have only a year in fleet management. It's useful once the kinks are worked out, yet I remain uncertain whether the initial setup time is worth it for a small operation like ours.
Bottom line: ProTransport's configurable workflows were a clear upgrade from the spreadsheet-and-basic-TMS combo we used before. The one thing that made me happiest was being able to build a driver check-in and dispatch sequence that auto-generates tasks and alerts - that change alone cut manual driver calls by about 40% in my first year. Managing ten trucks on the West Coast, that reduction made daily operations noticeably smoother and saved us time during peak runs.
Managing ten trucks along the West Coast this past year has convinced me that dependable dispatch software can make or break a small fleet's day. RigBooks handled routine scheduling, billing and IFTA exports adequately, but it stumbled at critical moments - intermittent sync failures and slow GPS updates on peak mornings left drivers unassigned or paperwork incomplete when I needed it most. I'm torn because when the platform was stable it cut down on admin work, yet those reliability lapses forced me to keep parallel spreadsheets and extra phone check-ins, which undermines the point of using it.
Managing ten trucks along the West Coast for the past year, I relied on TruckingOffice for dispatch and invoicing. When the web interface went down twice during our busiest billing week and automated invoices either failed to send or duplicated, it produced late payments, extra admin hours, and a missed load - costing us several hundred dollars and a lot of stress. The idea is solid, but until uptime and invoice-sending are consistently reliable I can’t trust this for core operations.