Bottom line: Penske Logistics' customer support is competent but inconsistent. They answer routine queries quickly and their online visibility tools help track loads, yet when a capacity crunch hit last quarter the regional reps required multiple escalations and progress stalled for days. I run ten trucks on the West Coast and after a year with them I’m genuinely torn - there’s clear capability, but the uneven follow-through means I need to keep extra oversight in place.
Nestor Stiedemann
Member since January 2026
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91 reviews · average 2.7
I've used DSV for about a year. The support team - especially my dedicated account rep - regularly takes ownership of issues, jumping onto late calls and assembling missing customs paperwork so shipments keep moving; that proactive attention has saved us time and avoided detention charges. Managing a ten-truck fleet on the West Coast, I appreciate that responsiveness, though their online dashboard could be more intuitive.
The main thing I liked was how quickly TQL could source a carrier for short-notice full truckload moves. I run a ten-truck fleet on the West Coast and have used their platform for about a year; that speed bailed us out several times, but reliability after booking was inconsistent - missed pickups and delayed tracking updates created real problems when schedules tightened. It's useful for routine fills, yet not a partner I completely trust on tight deadlines.
I've used Ryder for one year. Managing ten trucks on the West Coast, I've found that when their support team engages promptly they resolve routing and billing issues quickly, but too often cases stall in voicemail or sit unassigned for days - an especially painful problem for a small fleet with tight windows. RyderShare's live visibility can short-circuit phone tag, so there are flashes of genuinely helpful service, yet the inconsistent follow-through leaves me ambivalent about relying on them long term.
The onboarding was maddeningly slow and opaque. My ten-truck fleet on the West Coast spent three weeks trying to get API access and customs paperwork approved; forms had to be resubmitted twice and our portal accounts remained inactive long enough for us to miss two contracted loads, costing real margin. Support replies were polite but evasive, which makes this a poor first impression for a logistics partner that promises visibility.
Bottom line: the UPS Supply Chain mobile app is unreliable and has become a daily obstacle rather than a help. Real-time updates frequently fail, route edits pushed from dispatch don't reach drivers without app restarts, and notifications arrive late or duplicated - we spent entire shifts on the phone babysitting deliveries. That instability cost us time and money: our 10-truck West Coast operation suffered a missed appointment, a chargeback, and roughly 40 miles of unnecessary deadhead last month.
Bottom line: J.B. Hunt’s mobile app gives our operation reliable, live tracking that noticeably cuts down on phone traffic. I run ten trucks on the West Coast and after a year managing them, the live GPS and ETA updates in the 360 app are the single feature that saved the most time - seeing location and revised ETAs on one screen stopped constant check-in calls. It isn’t flawless; load refreshes can lag in busy windows, but the clear status feed still makes daily dispatching smoother.
I disliked that JAS failed to notify us about a customs hold that stopped three trailers at Long Beach for five days. Their SmartHub dashboard still showed “in transit” while the brokerage paperwork sat unresolved; we incurred about $9,400 in demurrage and overtime for my ten-truck operation. Customer service bounced the issue between teams for two days until I escalated, by which time two clients canceled shipments and we absorbed lost revenue and reputational damage.
I've used CoyoteGO for one year. What stood out was their carrier support - when a paperwork glitch threatened an afternoon run an agent answered after hours, reissued the booking, and sent a timestamped confirmation by text and email. Managing ten trucks on the West Coast, that rapid, documented follow-through directly prevents delays and keeps operations moving, which is why I continue to rely on the service.
...felt night and day compared to our old on‑prem system. The thing that really made me happy was carrier sourcing - where our previous TMS kept us waiting days for firm load confirmations, Uber Freight TMS taps the marketplace and gets booked capacity in minutes, which for a ten‑truck West Coast fleet trying to level out weekly lanes is a significant operational improvement. It also reduced invoicing headaches so I can spend more time on routing decisions.