JAS

3.5· 22 reviews · 3PL & Logistics

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Nestor Stiedemann

January 23, 2026· 91 reviews on TruckMyApps

1.0

Nestor Stiedemann's review of JAS

Item: JAS
Rating: 1
Author: Nestor Stiedemann

I disliked that JAS failed to notify us about a customs hold that stopped three trailers at Long Beach for five days. Their SmartHub dashboard still showed “in transit” while the brokerage paperwork sat unresolved; we incurred about $9,400 in demurrage and overtime for my ten-truck operation. Customer service bounced the issue between teams for two days until I escalated, by which time two clients canceled shipments and we absorbed lost revenue and reputational damage.

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Pamela HandJan 2026

Real-time tracking was the best part - JAS SmartHub actually showed trailer locations instead of the vague, day-old updates I got from my last forwarder. That one change saved me a deadhead last week and made a real difference for a two-truck operation in the Southwest with 14 years on the road.

Vito Bruen-BradtkeJan 2026

Domenick KingJan 2026

When a last-minute customs hold threatened to strand a load in Miami on a Saturday night, the JAS agent not only called customs but stayed on the line and texted our dispatcher every 15 minutes until the release came through. I’ve got 50 trucks and losing that run would have wrecked the week - what made me happiest was the follow-up: a SmartHub note with the cleared paperwork attached so I could file it without digging. Five stars for support; they actually moved faster than I expected and kept me in the loop.

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