The mobile app is unreliable - it crashes while updating loads and frequently fails to refresh shipment statuses. Managing ten trucks on the West Coast, I had to re-call drivers multiple times because ETA updates never pushed; that resulted in detention fees and a strained relationship with a major customer. The interface is cluttered, filters are sluggish, and support’s slow turnaround left us stuck in manual processes for entire days.
...the price is what sold me more than any flashy dashboard. We pay about $700 a month for FreightWise and, for my 20-truck fleet in the Northeast, the freight optimization trimmed our billed freight by roughly 7% in the first quarter - that covered the subscription twice over. The single consolidated billing and the automatic audit flags were the real happiness point; they caught several small overcharges in month one and cut down the back-and-forth with carriers. The interface has some rough edges, which is why I stopped at four stars, but for the money it’s worth keeping - it saves time and actually puts cash back in the operation.
Liked that FreightWise's TMS actually caught a reconsigned load and kept me updated in real time while I was rerouting off the I-5. After twenty years on West Coast lanes I'm used to ghost tracking, so that part impressed me - but then their billing system charged the broker rate to me after the paperwork changed, and it took three support tickets and a week of phone calls to get it sorted. So it's a weird mix: the visibility saved me time on the road, but the billing mess nearly cost me a week's pay.
I've used FreightWise for about 16 months. The feature that really caught my attention was the automated carrier tendering and rule-based auto-award - set it up once and it started routing loads to our preferred carriers and lower-cost lanes without me babysitting the process. For a fleet of 50 trucks and after 18 years in the business, the time savings were obvious: my dispatch team cut manual tendering down by roughly 10–12 hours a week and missed tenders became rare. It isn't flawless - every so often a contract expiry or an oddball lane trips the logic and someone has to step in - but the exception workflow is straightforward and quick to handle. That single feature reduced the routine noise and let us focus on the real problem loads; it delivers tangible value for mid-market operations.
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