What I liked most was the mobile app's real-time ETA updates - they cut the back-and-forth calls with drivers down to almost nothing. When a pickup runs late the ETA shifts and the push alert shows up so I can shuffle docks or call customers before anyone notices a problem. It isn't perfect: the map can freeze when a driver hits a dead zone in the PNW and occasionally we still need a manual check-in. Driver check-ins are simple enough though, and once the crews learned the routine (we run 75 trucks) the daily admin load dropped noticeably. Four stars because better handling for spotty coverage would make it truly dependable for our routes.
Adonis Kerluke
Member since January 2026
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103 reviews · average 3.8
Last October, during a chaotic rainstorm, a shipper tried to short-pay us $3,500 claiming a late delivery - I still remember staring at the screen. BrokerWare's timestamped tracking and the uploaded proof-of-delivery photo cut through the noise; I pulled up the exact GPS check-ins and a signed POD in under two minutes and sent it to our billing contact. We've run about 75 trucks in the Pacific Northwest for eight years, so missing cash is personal, and that single feature saved us a lot of headache and a chunk of revenue. The rest of the system isn't flawless (the mobile UI can be slow at times), but because that document/tracking combo worked when it mattered, I'm giving it four out of five.
...their support team saved my bacon once. We run 75 trucks in the Pacific Northwest, so late-night load exceptions are part of life, and a rep actually answered my call at 1:30 a.m., screenshared, and walked us through a fix while we rerouted a trailer. What made me happiest was that the same person followed up the next morning with clear notes and then tweaked a workflow so the snag wouldn't repeat. Fast, human responses instead of canned tickets - that matters when you're juggling drivers and impatient customers. Five stars from me for support alone; the platform is solid, but it's the people on the other end that keep us moving.
I've used Tai TMS for about 18 months. The price made me hesitate at first - it's not cheap - but the automated carrier communication (auto-tenders and follow-up messaging) cut our back-and-forth to nearly nothing and that saved real payroll hours. With 75 trucks and eight years in the Pacific Northwest freight scene, software has to pay for itself quickly; Tai did that for us in under six months thanks to fewer missed tenders and faster confirmations. Setup took longer than I hoped and support can be slow during peak times, but the time reclaimed on dispatch tasks has justified the subscription for my operation.
I've been managing a 75-truck fleet in the Pacific Northwest for eight years and moved to RigBooks after years of an in-house Excel/email dispatch workflow. Dispatch feels cleaner than our patchwork spreadsheets - assigning loads and tracking drivers in one place cut down on the frantic Slack messages. Some days it sings. But the route editing is clumsy when you need to split a run mid-week, and that small snag snowballs when you're juggling multiple brokers. IFTA reporting and mileage tracking are a step up; built-in summaries saved time during quarterly filings, yet settlements still need manual tweaks because line-item adjustments don't flow back into driver pay correctly. So I'm torn: it solved spreadsheet chaos but introduced new friction that, with 75 trucks, becomes noticeable fast - we still keep the old system on standby.
The price - clear, per-truck pricing with no surprise add-ons - is the main reason we switched and I'm glad we did. We were paying custom enterprise fees before; moving 75 trucks over to ITS Dispatch cut our monthly software bill roughly in half and that freed up cash for better tires and a couple extra drivers. Predictable billing made budgeting for a Pacific Northwest fleet a lot less painful; fewer surprise invoices means fewer emergency meetings. The software itself does what we need from dispatch through settlement without fluff, and at this price it paid for itself in about three months. After eight years running trucks, cost is king for me, and ITS Dispatch actually makes the numbers work.
Eight years and seventy-five trucks later, we finally consolidated everything into Axon. What sold me was not the bells and whistles but that when a dispatch change happens at 2 a.m., it actually propagates - driver pay, billing, fuel logs all update without me babysitting exports. During a PNW blizzard last winter mobile check-ins queued and synced as soon as drivers got signal; payroll didn’t choke on missing trips and billing closed on time. We’ve only had one meaningful outage in two years, and support answered the ticket fast enough to keep dispatch running. That reliable cross-module sync is what made me happy - it stopped the late-night scramble and saved us real hours every week.
...the mobile app actually nails the weight-ticket workflow. Drivers just snap the ticket, and the app auto-fills the gross/tare fields and tags the geo/time - no more scribbled notes or missed loads. It's simple enough that after a day or two our guys were using it without asking for help, and with 75 trucks scattered across the PNW that little time-saver stacks up fast. My only gripe is upload speed: in some rural spots the photos hang on "syncing" for a long time and you have to hit retry; it doesn't break anything but it's annoying. Still, that single feature cut our paper chasing and sped up settlements, which made dispatch mornings noticeably less chaotic.
I've used PCS TMS Software for about 18 months. What sold me wasn't the routing features so much as their support team - when a telematics feed started causing invoice mismatches in the middle of harvest, a rep stayed on a three-hour call with us, walked through database checks and finally got our invoicing back in line. That hands-on follow-through is rare; they even scheduled a short training session for our dispatchers the next day which knocked billing mistakes way down. With eight years managing a 75-truck fleet in the Pacific Northwest, fast, willing support matters, and PCS delivers on that front. Only gripe: the online docs can be thin, so expect to call them the first few times.
Fleet manager at a regional carrier with 75 trucks in the Pacific Northwest, I've been through my share of messy audits. During a surprise DOT review our PeopleNet export looked corrupted; I called support and the rep stayed on the line, grabbed logs remotely, ran diagnostics and had the corrected HOS files exported and validated in about 45 minutes. What really stuck with me was the follow-up: a concise email laying out the steps they took, the exact files attached, and a direct number to the same agent so I didn't have to re-explain anything. This wasn't flashy, just practical help at the exact moment we needed it, and after eight years with the system that kind of response is what keeps us using PeopleNet.
The price was the worst part - we paid far more than expected for little real savings. Implementation fees and mandatory custom integrations ate through our budget (roughly $18k upfront) and then support showed up as another monthly charge that kept creeping higher. I bought it to cut shop and parts costs, but after eight months there was no measurable decrease in repair spend, just more time entering tickets. The system does track parts and work orders, but when the bottom line didn't budge it felt like a costly paper exercise. For a 75-truck private fleet in the Pacific Northwest this ended up being an expensive checkbox, not something that paid for itself.
I disliked the price - it felt like buying a luxury car for a station wagon. After eight years running a 75-truck fleet in the Pacific Northwest, the upfront license, integration fees, and annual support ate into margins and we saw little real return. Implementation dragged on for months, consultants billed hourly, and the custom tweaks that were supposed to fix routing added tens of thousands to the bill. Support was slow and often required extra payments for any real help, so we still relied on spreadsheets for priority lanes. Not worth it for a mid-sized regional carrier unless you have deep pockets and patience to wait years for payback.