Adonis Kerluke's review of PeopleNet
Fleet manager at a regional carrier with 75 trucks in the Pacific Northwest, I've been through my share of messy audits. During a surprise DOT review our PeopleNet export looked corrupted; I called support and the rep stayed on the line, grabbed logs remotely, ran diagnostics and had the corrected HOS files exported and validated in about 45 minutes. What really stuck with me was the follow-up: a concise email laying out the steps they took, the exact files attached, and a direct number to the same agent so I didn't have to re-explain anything. This wasn't flashy, just practical help at the exact moment we needed it, and after eight years with the system that kind of response is what keeps us using PeopleNet.
