I've been using RXO for three years. What made me happiest was their support coordinator who answered at 10:30 p.m. during a holiday snowstorm and rerouted two critical grocery loads so we didn't miss morning windows. After sixteen years in the business and managing an 85-truck operation in the Pacific Northwest, I can tell when someone is just going through the motions - this rep actually called drivers, sorted permits, and sent a short text confirmation so I could stop worrying. Their platform is fine, but that hands-on follow-through is the reason we keep them on the lane.
Emory Rolfson
Member since January 2026
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89 reviews · average 3.9
Bottom line: TQL's customer service is inconsistent - sometimes lifesaving, sometimes maddening. After 16 years running an 85-truck fleet in the Pacific Northwest, I've had reps who worked the phones at midnight to patch a driver into a new load and keep freight moving. Other times it's scripts, promises that vanish, and long waits on escalation. Their TRAX platform gives solid tracking, which helps, but when paperwork or detention needs a quick human decision the answer can be a slow shuffle of emails and dropped handoffs. I'm torn: I'll keep them on the roster for high-volume lanes where a reliable rep flips the script, but I don't trust them blindly for critical loads.
After 16 years managing an 85-truck fleet in the Pacific Northwest, I rely on apps that don't get in the way. Expeditors' mobile app won me over with one thing: push ETA alerts that update the second a shipment clears customs or switches status - those pings let me reshuffle drivers before anyone realizes there's a problem. Last month a container flipped to "held" at the border and the timestamped alert let me pull two loads off that route, saving us a long deadhead. The interface can feel cluttered on tablets and the map sometimes lags when roaming, so it's not perfect. Four stars: the single feature I care about works so well it makes the rest forgivable.
Bottom line: Navisphere’s mobile app gave us one practical win - the live ETA and geofence check-ins cut the endless dispatcher-driver phone tag. With 85 trucks across the Pacific Northwest and 16 years in the business, those push alerts stopped a lot of last-minute scramble and kept our delivery windows closer to what we promised. Drivers actually use the app, and the photo-proof uploads finish even when the signal is flaky, which saves us paperwork headaches at pickup and drop. It isn’t perfect - the in-app map can be slow to redraw and digging up old loads via search is clunky - but those are small gripes compared to the time it saves daily.
I've been using RyderShare for about a year. The mobile app's live tracking and push alerts are what really saved my afternoons - one timely ETA ping stopped a backlog from forming last month. I manage 85 trucks around the Pacific Northwest, and those minute-by-minute updates mean my dispatchers stop chasing drivers over the phone. There are hiccups: maps will stall in some mountain passes and the booking flow can feel sluggish when cell service drops, but alerts usually sync back up quickly. It cuts down on calls and paperwork enough that it's worth keeping in our daily toolkit, though offline scheduling could be improved.
I've used CoyoteGO for about three years. The thing that made me happiest was their live support - once our driver in Portland hit a mechanical snag and their rep stayed on the line for almost an hour, lining up a local pickup and coordinating a carrier-to-carrier handoff so the freight kept moving. That hands-on help turned what could have been a costly delay for our 85-truck operation into a quick reroute, and the follow-up email with notes and adjusted pay came faster than I expected. Chat and phone responses are prompt, and it's clear the folks answering know the Northwest lanes and aren't just reading from a script. Top marks from me - the platform works, but it's the human side that keeps me using it.
Bottom line: FreightClub TMS got a stranded LTL pallet moving in under 20 minutes and saved us a full-day delay. On a Friday night our scheduled carrier kicked back a refrigerated pallet and the receiver was already on a tight dock window; my dispatcher fired up FreightClub, compared a handful of LTL options, booked an available carrier with a temp-controlled trailer and pushed the BOL without leaving the platform. The single booking flow - rate compare, book, and send paperwork - is what really made me happy; no frantic calls, no emailing PDFs back and forth. We run 85 trucks across the Pacific Northwest, so avoiding that 24-hour slip saved two drivers’ overtime and kept a key retail customer off the phone. One gripe: the mobile interface lagged during the scramble, cost a few anxious minutes, but overall it did the job when it mattered.
I've used BlueShip TMS for about three years. Two months ago a high-priority produce run from Yakima to Portland was showing 'en route' in BlueShip but the GPS feed dropped and no exception alert fired - the system kept assigning a second pickup to that same truck without warning. With 16 years running an 85-truck fleet in the Pacific Northwest, I've seen scheduling glitches, but this one cost us: five hours of detention plus a $900 customer penalty and a very unhappy receiver. The rate-comparison screen praised the second pickup as the 'best' option, yet it clearly didn't reflect carrier availability in real time; that mismatch is what burned us. Support response was slow, our IT dug through webhook logs and found failures, and we spent two full days untangling shipments instead of running trucks.
Bottom line: support is hit-or-miss - sometimes lifesaving, sometimes maddening. When our EDI mapping blew up during a harvest week an account rep stayed late and got us back on the road within hours, which honestly saved us from a major bottleneck. But then there are billing or access issues that drag for days with every agent passing the ticket around and no real escalation path. We run 85 trucks across the Pacific Northwest and after 16 years in logistics I can usually tell when a vendor will carry the load - Shiptify’s people can, but not reliably. If they made that late-night heroism standard instead of exceptional, this would be a very different score.
I hesitated - after 16 years managing fleets in the Pacific Northwest and overseeing 85 trucks, price is the first thing I grill a vendor about. The sticker shock when the rep quoted the annual fee was real, but within six months the route optimizer cut deadhead by roughly 12–15% and covered most of the subscription cost. That drop in empty miles is the one thing that made me genuinely happy; it translated straight to fuel and driver-time savings. Rollout had its rough days and we lost a few integration hours, yet cleaner carrier billing and far fewer rate disputes quickly recouped those headaches. If your fleet feels the sting of wasted miles, Kaleris’ price ends up buying measurable savings, not just another set of reports.
Yesterday one of our drivers uploaded a proof-of-delivery photo through the Logistically mobile app while parked at a remote scale house, and the office billed that load before he even made it back on the road. The upload queue and background sync are what made me happiest - the photo and signature pushed through once he got a sliver of signal and the timestamp stayed intact. That single behavior has cut follow-up calls and billing lag by a solid margin. After 16 years managing operations in the Pacific Northwest with an 85-truck fleet, I also like that drivers pick the app up quickly; the interface is straightforward for a mix of veteran and seasonal drivers. Maps can hiccup on older phones and live-tracking occasionally shows a few minutes' drift, but those are minor compared to how it speeds our day-to-day.