Emory Rolfson's review of Total Quality Logistics (TQL)
Bottom line: TQL's customer service is inconsistent - sometimes lifesaving, sometimes maddening. After 16 years running an 85-truck fleet in the Pacific Northwest, I've had reps who worked the phones at midnight to patch a driver into a new load and keep freight moving. Other times it's scripts, promises that vanish, and long waits on escalation. Their TRAX platform gives solid tracking, which helps, but when paperwork or detention needs a quick human decision the answer can be a slow shuffle of emails and dropped handoffs. I'm torn: I'll keep them on the roster for high-volume lanes where a reliable rep flips the script, but I don't trust them blindly for critical loads.
