...and their support line was the worst part - callbacks that never came and email threads that went cold. We had a load sit for six hours while the visibility portal showed “en route”; my fleet of 40 trucks ended up with drivers idle, about $1,000 in detention on that shipment and a retail chargeback that pushed the hit to roughly $2,200. Every time I opened a ticket I got shuffled to a different rep who promised escalation but nothing changed, same canned replies and no ownership. It wasn't a single bad day; it's the repeated lack of follow-through on urgent issues that cost us time and money. Won't trust Mode Global for time-sensitive lanes until their support actually starts taking responsibility.
Jennie Crona
Member since January 2026
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95 reviews · average 3.6
Bottom line: CEVA pulled off a last-minute save that kept a just-in-time auto parts run from turning into a factory stoppage. We had a trailer stranded after a washed-out county road cost us a rail connection, and their portal literally alerted us before our own dispatcher pieced it together. After 20 years running a 40-truck fleet I don’t get impressed easily, but their U.S. ops coordinator called, booked a nearby cross-dock and arranged a CEVA pickup that handed off the load with an hour to spare. No one pointed fingers; they just took control and kept our customer’s line running. Simple, effective action on one thing - finding a way to get the freight there - made the difference.
Three days before Thanksgiving one of our reefers hit a detour after a bridge closure and NFI's ops team rerouted the truck and pushed updated ETAs within 20 minutes - they literally saved that load. Their portal's real-time tracking and automatic ETA adjustments are what made me happiest; after twenty years managing a forty-truck fleet I haven't had this kind of visibility from a 3PL before. Compared to the regional broker we used prior, where phone calls and guesswork were the norm, this felt like night and day and cut down frantic rescheduling. My only knocks are slightly higher rates and occasional slow yard check-ins, so four stars, but they kept product off the floor and customers calm.
Bottom line: the price we paid for Hub Group’s service ended up being worth it. They weren’t the cheapest option out there, but Hub Connect’s live visibility cut our detention exposure and empty miles enough that the higher linehaul was largely swallowed by lower surprise fees. I run a 40-truck fleet and after 20 years of juggling carriers, seeing those invoices tighten up felt tangible - not just sales talk. One thing that really made me happy was the exception alerts getting drivers unloaded faster, which translated into steady monthly savings. If you want the absolute lowest tender rate, look elsewhere; if you want fewer surprise costs and steadier margins, this felt like a smart spend for us.
Getting started wasn't as painful as I braced for. What made the difference was the onboarding rep who actually came to our yard and walked routes with the drivers - one long day that sorted out the little quirks no email ever would. The TMS tie-in did drag out longer than promised; our EDI feeds needed a couple rounds of fixes and someone in IT on our end (40 trucks and 20 years of bad habits) had to babysit it for a few weeks. Once live, the portal gave the office the visibility it needed and the drivers adapted quicker than I expected. Four stars - great people up front, just get firm timelines on the data work before you sign.
I've used Schneider Logistics for about eight years. Last winter one of our reefers slid off the interstate in a whiteout and the unit was stuck overnight; their tracking pinged and a rep called me before I'd even had coffee. They found a nearby refrigerated yard, arranged temporary storage and swapped the load onto a dedicated Schneider driver within a few hours - that fast hand-off saved the shipment from spoiling and is exactly what won me over. With 40 trucks and twenty years working Midwest lanes, I can tell the difference between talk and action, and they acted. Pricing isn't always the cheapest and the billing portal needed some nudging to clean up, so I'm giving four stars, but when it mattered they showed up.
Last December one of our LTL shipments disappeared from the tracking feed two days before Christmas and I was about ready to lose it. I called Worldwide Express and landed on an agent who actually owned the problem - he made calls, pushed an internal search, and sent me status updates every few hours until the trailer turned up. That kind of follow-through mattered; I’ve run a forty-truck fleet in the Midwest for twenty years and you learn to spot when a rep is willing to stick with an issue. The only hitch was a laggy status sync in their portal during the incident, which made the phone updates necessary. Still, for customer support under pressure they passed the test.
Last December one of our 28-pallet loads was offloaded at their Joliet dock and left with the bay door open for nearly six hours; by the time someone noticed the temp trend we were scrambling to re-route and triage product. Their dashboard eventually showed the excursion and that visibility let me isolate which cases were damaged, so the tech side did help when it mattered. Still, the delay and slow staffing on a holiday rush cost me a client and shook my confidence more than the ruined cases did. I run 40 trucks and have been in this region for twenty years, so reliability is everything - Lineage hits the mark a fair amount of the time, but not consistently enough during spikes. Three stars: big network and useful tracking, but execution under pressure needs work.
When one of our high-priority electronics pallets sat in DSV's warehouse for 48 hours because a manifest error wasn't fixed, we lost more than time. They quoted $1,250 door-to-door; the final invoice came in at $1,950 after a handful of “accessorials” and a rerouting fee I never signed off on. That $700 surprise, plus roughly $1,100 in driver detention and re-run costs for two of my trucks, erased the margin on that shipment. I've run a 40-truck fleet for twenty years - transparent billing matters, and DSV's paperwork and billbacks made it impossible to trust their estimates. The tracking tools were fine, but between surprise charges and the production hits, it wasn't worth the price; I won't be using them for high-value loads again.
I've used UPS Supply Chain Solutions for about two years. What stood out - and not in a good way - was their inventory-visibility tool: it routinely showed stock available when it wasn't, then flagged us for short-ships. That mismatch turned scheduled routes into dead miles; with forty trucks, one bad data day cascaded into double shifts, customer chargebacks, and roughly $4,000 in detention and replacement shipping costs last quarter alone. Support took days to acknowledge the systemic syncing issue and when they did, fixes were temporary and required manual reconciliations that ate hours every night. If inventory accuracy matters to your operation, don't assume their dashboards are trustworthy - for us it meant wasted time and real cash losses.