Twenty years in trucking left me allergic to integration headaches and night shifts spent fixing invoices. We were still doing FTP drops and manual EDI checks before switching to OpenText Business Network Cloud, and that change shaved hours off my billing week almost immediately. The one thing that really sold me was the invoice-to-PO matching - when something doesn't line up the system flags it cleanly and my office actually knows what to act on instead of chasing paperwork. Onboarding some partners took longer than I hoped and support can be slow with odd mapping quirks, but for our forty-truck Midwest fleet the difference in billing accuracy was obvious. I give it four stars because it cut our exception volume dramatically, even if a few rough edges remain.
Jennie Crona
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Reviews
95 reviews · average 3.6
The ETA showed green, then three hours later two drivers were sitting in a closed distribution center with no reason. Infios had stitched together our warehouse and transport feeds, and it was trying to be smart - an order update in the WMS never propagated to the transport plan and the engine quietly re-routed trucks into the wrong bay. I have 40 trucks and 20 years of fighting with logistics software; we hit a wall because the manual override is buried and it took 45 minutes to execute while dispatch and drivers traded phone calls. The event logs were detailed enough to show exactly when the feed failed, and after that we patched a mapping glitch so the real fix was faster than with our old stack. I'm torn: the single execution engine does give visibility you didn't have before, but when it missteps you need faster, simpler ways to stop the cascade.
Midwest hauler with 40 trucks and twenty years under my belt - this is the setup I brought to e2open TMS. The sticker price and implementation bill were painful: license fees, integration charges, and extra cost for the carrier modules added up to something closer to an ERP line item than a dispatch tool. It did give better visibility on a few high-cost lanes and cut some admin hours, but those savings have only barely offset the monthly fees so far. I’m genuinely torn: there’s real capability in the product, yet unless you can absorb the upfront hit or squeeze significant freight savings, the math doesn’t feel solid for a mid-size fleet. I’m keeping it, but only because we’ve sunk time into training - if next quarter’s numbers don’t improve, it’s on the chopping block.
I've used Descartes for three years. What sold me was the mobile app's photo and signature capture - the drivers snap the picture, hit save, and it shows up on the load in the office within minutes once they get a signal. On our forty-truck fleet running Midwest lanes that little shortcut has cut down on back-and-forth calls and the usual email scavenger hunt for proof of delivery. Only gripe: the in-app search can be sluggish on big manifests and push notifications sometimes arrive late. Still, the time saved getting PODs straight to billing and customer service makes it worth using every day.
I've used Oracle Transportation Management for four years. Last winter a datacenter outage hit one of our partners and OTM's automatic failover kept planning and execution running - trucks kept moving while everyone else was rebooting spreadsheets and phones were blowing up. After 20 years in trucking I don't get easily impressed, but not losing a night's work because the system flipped over without a hiccup made a believer out of me. Drivers still had the right loads and billing feeds kept flowing, so I spent that night sleeping instead of on the phone. If you need something that actually works when the roof is on fire, this did.
Last Wednesday a homeowner swore our driver blew a red light and knocked over his fence; he called the police and demanded a payout. I pulled up the Samsara dashcam clip and the time-stamped GPS trail in under three minutes and the video clearly shows our truck stopped while another car clipped the post. We run a 40-truck fleet and after 20 years in the Midwest I've learned evidence matters more than words - that footage saved us from a bogus claim and an avoidable repair bill. Only reason it's not five stars: the mobile app can lag on older phones, so I had to grab the clip from the desktop once. Still, the speed of getting that video to the adjuster made the subscription worth it that day.
...that photo proof feature saved my bacon last week. Drivers snap a shot and it instantly stamps time, GPS and the order number onto the image - no fumbling with names or file uploads. With forty trucks and twenty years in the business I was skeptical, but the automatic upload to the dashboard knocked out dozens of customer disputes in a single afternoon. No more hunting for missing signatures or chasing down emails. If you're tired of paperwork, this one feature alone shaves hours off our office workload and keeps dispatch from losing its mind.
During Black Friday last year one of our routes dropped off the live-tracking map and customers started calling. HelloTracks' support line answered within ten minutes, and a tech named Maria stayed on the phone for over an hour troubleshooting the GPS, walking our driver through a hard reset, and coordinating a remote configuration push. She escalated to engineering and pushed a fix that brought tracking back mid-shift, which saved us from issuing a bunch of refunds. I've run a 40-truck fleet for twenty years in the Midwest, so I don't get impressed easily, but that steady, hands-on support and the clear follow-up ticket with a short root-cause explanation really stood out. Response times can be hit-or-miss after hours, which is why I'm giving four stars instead of five, but the way support handled that outage convinced me they care.
After two decades managing a 40-truck fleet across the Midwest, I signed us up for Circuit to see if route software could shave hours off our days. At about $20 a truck per month it wasn't cheap, but the algorithm cut our daily drive time by roughly 12–15% on typical runs - which quickly offset the fee. The single-click reoptimize when a driver calls in sick is what really made me happy; it reordered stops and kept ETAs believable without me hand-editing routes. There are hiccups - occasional duplicated stops and a learning curve for dispatch - but the fuel and driver-hour payback made the subscription worth it for our operation. Expect a couple months before you see the return, but for my fleet the math worked and I’m giving it four stars.
Price-wise, I wasn't expecting much from another dispatch outfit, but Logity's flat 6% fee actually put money back into our month. What made me happy - and this is a big deal with 40 trucks - was that there were no surprise add-ons when settlements came through; what they quoted is what hit our statements. They didn't shave rates to win loads and then nickel-and-dime us later, and in a couple weeks we saw a measurable uptick in driver pay; simple math, less friction. Midwest lanes are picky about margins, and their negotiation on a couple tough loads saved us enough in a month to pay for their service twice over. Solid value, no fluff.
Got my first load through them about 2 days after everything was set up. Nothing crazy but rate was decent and pickup was close to where I was. Still using them 👍