Jennie Crona's review of Hellotracks
During Black Friday last year one of our routes dropped off the live-tracking map and customers started calling. HelloTracks' support line answered within ten minutes, and a tech named Maria stayed on the phone for over an hour troubleshooting the GPS, walking our driver through a hard reset, and coordinating a remote configuration push. She escalated to engineering and pushed a fix that brought tracking back mid-shift, which saved us from issuing a bunch of refunds. I've run a 40-truck fleet for twenty years in the Midwest, so I don't get impressed easily, but that steady, hands-on support and the clear follow-up ticket with a short root-cause explanation really stood out. Response times can be hit-or-miss after hours, which is why I'm giving four stars instead of five, but the way support handled that outage convinced me they care.
