Jennie Crona's review of MODE Global
...and their support line was the worst part - callbacks that never came and email threads that went cold. We had a load sit for six hours while the visibility portal showed “en route”; my fleet of 40 trucks ended up with drivers idle, about $1,000 in detention on that shipment and a retail chargeback that pushed the hit to roughly $2,200. Every time I opened a ticket I got shuffled to a different rep who promised escalation but nothing changed, same canned replies and no ownership. It wasn't a single bad day; it's the repeated lack of follow-through on urgent issues that cost us time and money. Won't trust Mode Global for time-sensitive lanes until their support actually starts taking responsibility.
