Jennie Crona's review of Worldwide Express (WWEX Group)
Last December one of our LTL shipments disappeared from the tracking feed two days before Christmas and I was about ready to lose it. I called Worldwide Express and landed on an agent who actually owned the problem - he made calls, pushed an internal search, and sent me status updates every few hours until the trailer turned up. That kind of follow-through mattered; I’ve run a forty-truck fleet in the Midwest for twenty years and you learn to spot when a rep is willing to stick with an issue. The only hitch was a laggy status sync in their portal during the incident, which made the phone updates necessary. Still, for customer support under pressure they passed the test.
