We've used Kenco for about nine months. Getting started was far easier than I expected - their onboarding engineer did an on-site systems mapping and had our truck telematics feeding directly into Kenco's WMS within five business days. After eight years in the business I was braced for long delays, but that live-data hookup kept routes tight and prevented a bunch of driver reassignments. There was one billing-code mismatch in week two that took an extra afternoon to sort, but the ops contact resolved it the same day once I flagged it. That fast, usable data at go-live is the single thing that really made me happy.
Adonis Kerluke
Member since January 2026
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103 reviews · average 3.8
On a rainy Monday crossing the Cascades, I watched our drivers live-update pickups and deliveries on their phones - managing 75 trucks around the Pacific Northwest for eight years has made me picky about mobile tools. What really made me happy was how quickly photo proofs and PODs upload and appear in dispatch; we closed out disputes the same afternoon instead of waiting a day or two. The in-app messaging is simple and keeps drivers from having to call in for every little thing, though the map can be jumpy when cell signal drops in remote stretches. Small sync hiccups prevented a five-star, but on hectic routing days the app saves us real time and keeps invoices moving.
On the Friday before Thanksgiving one of our reefers died two hours from a Capstone-managed DC and we had a full load of produce on the clock - panic set in fast. Their local ops manager showed up, pulled extra hands, and had the trailer emptied, temps staged and product reloaded onto our standby truck in under five hours. I run 75 trucks across the Pacific Northwest and don’t expect miracles, but the constant updates and the on-site decisions kept our grocery customers calm and our drivers rolling. Billing took a little time to straighten out afterward, so not perfect, but that hands-on response earned them four stars from me.
I've used Kerry Logistics for three years and the price erosion alone has me done. They quoted about $1,200 per 40' container for Asia–U.S. runs, then tacked on brokerage, documentation and “admin” fees until a routine shipment ballooned to nearly $2,000 - almost 60% over our budgeted cost. For a fleet of 75 trucks that translated to roughly an extra $6,000–$8,000 out of pocket every month, money that came straight off our margins and made some lanes unprofitable. When I pushed back, reps shrugged or sent form emails; disputing a single $350 demurrage charge took three weeks and got nowhere. Price-wise this wasn't worth it - moving our Asia-U.S. business elsewhere.
What sold me was the price - their lane rates on airport-to-terminal drayage ran roughly 15% cheaper than the carriers we'd been using, and that margin actually showed up on my monthly P&L. I signed a month trial and the predictable invoicing with minimal surprise accessorials made billing straightforward instead of a weekly headache. After eight years managing a 75-truck fleet in the Pacific Northwest, predictable costs let me plan equipment and crews instead of constantly chasing the lowest spot quote. Service hit the windows we needed for our retail drops, so the savings weren’t theoretical - they cut per-stop costs and trimmed driver overtime. For scheduled, time-sensitive lanes their pricing felt genuinely worth it and we’ll keep them on those routes.
But what really mattered was that dashboard ping at 3:12 AM. We had a packed load locked up on I‑5 after a jackknife and the ETA was evaporating while a cold‑storage customer started calling. Arrive's live tracking flagged the delay and their rep called me before I even reached for my phone; she lined up a replacement carrier and coordinated a reload in under two hours. I manage 75 trucks across the Pacific Northwest and in eight years I've heard plenty of empty promises from brokers - this swift hands‑on response saved us a detention fee and kept a retail appointment intact. Small gripe: their billing follow‑up was slow, so that's why it's four stars, but that night they definitely earned my trust.
The first time a PSA BDP rep walked our yard they noticed our hazmat placard log was missing a few entries and pulled up the onboarding checklist on a tablet - didn't expect that level of hands-on attention. Getting started wasn't effortless; the compliance paperwork and EDI hookups were a tangle and I braced for a drawn-out mess. What actually smoothed things out was a dedicated compliance specialist who scheduled a line-by-line video call, stayed on until our drivers could upload manifests properly, and exported a customs template that matched our internal forms. After eight years running fleets and managing about 75 trucks in the Pacific Northwest, that single point of contact saved us days and kept operations moving. Small gripe: the billing and TMS integration lagged another month, but by then onboarding was complete and we were moving my more complex hazmat loads without the usual headaches.
After eight years managing a 75-truck fleet in the Pacific Northwest, I rolled a handful of lanes onto Mode Global to see if a third-party could calm the dispatcher chaos. Getting started was surprisingly straightforward - an onboarding rep scheduled the account setup call and we had our first test load visible within five business days. The single-pane load visibility is what made me happiest: ETAs and exceptions showed up in one place, so dispatchers stopped pinging drivers and me. There were bumps - EDI mapping took extra rounds and one intermodal carrier needed manual rate confirms - but those felt like front-loaded fixes rather than ongoing problems. For what we needed (fewer surprises and quicker visibility), Mode delivered quickly and earns a solid 4/5 from me.
Two weeks before Black Friday a critical retail load was stuck when the vessel was diverted to Tacoma and the schedule showed a two-day delay - panic station in dispatch. Maersk’s visibility portal pushed a corrected ETA within the hour and sent gate appointment details directly to my dispatcher and the driver, so I could reroute one of our trucks and avoid an idle shift. After eight years managing a 75-truck fleet in the Pacific Northwest, I know how much that kind of timely, accurate info matters; it saved us roughly two days of layover and a couple thousand dollars in detention. The only snag was a slow hold time when I called to clarify the customs paperwork, which cost me an hour on the phone. Still, that one timely ETA update turned a potential headache into a solid delivery - earned them a 4/5 from me.
…and the app actually tells me where trucks are without me pinging drivers every hour. Push ETA updates and geofence arrivals hit my phone with surprising accuracy, which meant fewer frantic calls on rainy I‑5 days. After eight years in fleet management and running 75 rigs around the Pacific Northwest, that one feature alone probably saved me a couple hours a week. It's not pretty, but the tracking map loads fast, the search works, and the notification settings let me cut out the noise. Five stars for making my day-to-day simpler.
…and honestly the onboarding portal did most of the heavy lifting. Punch in our carrier IDs, drop in the API creds, and overnight their system had our route shapes and stop sequences showing up in the dashboard - saved our dispatchers a ton of cleanup. I run a 75-truck fleet in the Pacific Northwest and after eight years you learn to spot setup headaches; this one felt unusually low-friction. It wasn’t perfect - custom billing reports took a couple more weeks to iron out - but the route/import mapping was the single thing that made me genuinely happy. Communication from the local rep was clear and steady, so I’m giving them a solid 4/5.