Bottom line: getting started with CEVA was easier than I expected. The thing that made me happy was their onboarding portal - our TMS linked up via API and suddenly the endless emails about manifests and rate confirmations disappeared. At first the account team was running about a week behind, but once our dedicated onboarding rep took over she pushed through DOT paperwork and carrier accreditations for my 75-truck Pacific Northwest fleet in just a few days. There were a couple of odd billing fields in the portal that required a support ticket and some follow-up, which dragged that part out. All told, setup was quick enough that we're starting lanes sooner than I'd planned - happy with the tech, less so with the paperwork quirks.
Adonis Kerluke
Member since January 2026
Activity
Reviews103
Helpful0
Reviews
103 reviews · average 3.8
And honestly, their tracking portal is the one thing that made the switch worth it. Before NFI we were dealing with a broker who answered by voicemail and sent updates in spreadsheets; drivers would sit at docks with no real ETA and we chased people all day. After eight years managing a 75-truck fleet in the Pacific Northwest, seeing live trailer locations and appointment windows cut our detention incidents by about half. The UI has the occasional hiccup, but the drop in phone calls and the ability to push real-time updates from the office have saved us payroll and freed up trucks faster.
Wish notifications were smarter - right now we get pings for minor status changes and miss the real-time ETA updates that matter. EchoShip does push ETA updates and the quick-book flow is genuinely handy when I'm juggling loads, but it also crashes during peak times and the GPS tracking lags so drivers end up calling dispatch. I manage 75 trucks in the Pacific Northwest, so small inefficiencies multiply fast; when the map freezes or proofs of delivery won't upload, it becomes a tangible cost. App chat support can be helpful and sometimes sorts things out quickly. Still torn - when the app behaves it cuts paperwork and saves time, but the inconsistency makes it unreliable enough to be frustrating.
Late Friday I had two loads misrouted and the phones at the yard were blowing up, so I called Hub Group's support and got a human on the line within minutes. The rep dug into Hub Connect, tracked the containers, and kept sending hourly status updates so I could reassign drivers without guessing - that constant, proactive communication is what actually calmed the yard down. With a 75-truck fleet and eight years of managing PNW lanes, I can tell the difference between scripted responses and someone moving pieces for you; this was the latter. They even corrected billing for the delay after I pointed it out, no escalation required. Could be faster at arranging pickup first thing, but their support turned a potential headache into a manageable afternoon, so four stars from me.
Two weeks before Christmas we had to reroute a 12-pallet LTL to the East Coast after our usual carrier canceled last-minute. WWEX came back with a blended rate about 18% lower than what I was getting through direct lanes, and there were no surprise surcharges buried in the paperwork. What made me happy was the consolidated billing - one clean invoice with a clear accessorial breakdown that cut our accounting reconciliation time in half. Managing 75 trucks in the Pacific Northwest for eight years has taught me to sniff out fake savings, and this one was real. Worth every penny.
Their predictive ETAs saved us a ton of headaches. The alerts showed realistic delay probabilities hours before carriers called, so we could reassign loads and avoid long layovers; we run 75 trucks in the Pacific Northwest, and those small windows matter. Last month a backup at the Fraser River terminal was flagged with a projected two-hour dwell and rerouting two trucks that morning kept us from paying detention and got drivers home on time. The dashboard isn't flashy but it's clear, and the data feeds into our TMS with minimal tweaking. That ETA feature alone pays for itself fast.
What stood out was their support team's responsiveness when things went sideways. Late last winter a bridge closure and a snow-induced delay threatened a multi-stop load and instead of bouncing me between dispatchers they took ownership, found an alternate carrier, secured permits and kept our drivers moving. I'm a fleet manager running 75 trucks in the Pacific Northwest with eight years in the trenches, so I notice when someone actually follows through after the first call. Their local account lead knows our pickup windows and even calls before the scheduled ETA to confirm - small thing but it stops so many headaches. Customer service like that keeps me using them; they've earned my repeat business.
Fleet manager for a 75-truck operation in the Pacific Northwest, I had to scramble when a key ocean container holding critical aerospace parts hit a three-day delay at the Tacoma terminal. What saved us was KN Login - it pinged an ETA change at 2:13 a.m., which let me reassign two drivers before they burned miles waiting, and that single alert probably kept the pickup window alive. The platform's timeline was clear enough to show the missed berth and the alternate vessel routing, so my dispatcher could call the consignee with a concrete new ETA instead of guessing. Customer service did take a half-hour to answer a question about customs release, which is why I don't give five stars, but that hiccup didn't undo the fact that the visibility prevented detention fees and avoided forced layovers. I'm sticking with Kuehne + Nagel on tight lanes - that one timely notification saved a driver day and kept a client from blowing up at us.
I've used it for three years, mostly on my phone. The thing that actually made my day-to-day better is the instant proof-of-delivery photo sync and ETA push alerts - seeing updated ETAs on the map cut down on mid-run phone traffic faster than I expected. The app's layout is simple enough for our drivers to pick up quickly, and I can filter loads by status in a couple taps. It does hiccup when we pull historical PODs for billing; search can be slow and the app sometimes jumps back to the main screen, so I still fire up a laptop for month-end. For managing a 75-truck operation in the Pacific Northwest, RyderShare's mobile tools shave dispatch time and reduce calls - four out of five from me.
Bottom line: UPS Supply Chain Solutions proved reliable when our schedule hit a snag. My fleet - 75 trucks based in the Pacific Northwest - depends on narrow pickup windows, and when a pallet got stuck in customs their brokerage team not only alerted us but pushed the release through the same day. The visibility portal gave an accurate ETA update that let me reroute a driver and avoid an extra night’s layover, which saved time and money. Service reps were straightforward and acted fast; not flawless (pricing can jump and sometimes I had to call twice), but they get the job done when it matters.
