Adonis Kerluke's review of DHL Supply Chain (North America)
What stood out was their support team's responsiveness when things went sideways. Late last winter a bridge closure and a snow-induced delay threatened a multi-stop load and instead of bouncing me between dispatchers they took ownership, found an alternate carrier, secured permits and kept our drivers moving. I'm a fleet manager running 75 trucks in the Pacific Northwest with eight years in the trenches, so I notice when someone actually follows through after the first call. Their local account lead knows our pickup windows and even calls before the scheduled ETA to confirm - small thing but it stops so many headaches. Customer service like that keeps me using them; they've earned my repeat business.
