Adonis Kerluke's review of Hub Group
Late Friday I had two loads misrouted and the phones at the yard were blowing up, so I called Hub Group's support and got a human on the line within minutes. The rep dug into Hub Connect, tracked the containers, and kept sending hourly status updates so I could reassign drivers without guessing - that constant, proactive communication is what actually calmed the yard down. With a 75-truck fleet and eight years of managing PNW lanes, I can tell the difference between scripted responses and someone moving pieces for you; this was the latter. They even corrected billing for the delay after I pointed it out, no escalation required. Could be faster at arranging pickup first thing, but their support turned a potential headache into a manageable afternoon, so four stars from me.
