Adonis Kerluke's review of Maersk
Two weeks before Black Friday a critical retail load was stuck when the vessel was diverted to Tacoma and the schedule showed a two-day delay - panic station in dispatch. Maersk’s visibility portal pushed a corrected ETA within the hour and sent gate appointment details directly to my dispatcher and the driver, so I could reroute one of our trucks and avoid an idle shift. After eight years managing a 75-truck fleet in the Pacific Northwest, I know how much that kind of timely, accurate info matters; it saved us roughly two days of layover and a couple thousand dollars in detention. The only snag was a slow hold time when I called to clarify the customs paperwork, which cost me an hour on the phone. Still, that one timely ETA update turned a potential headache into a solid delivery - earned them a 4/5 from me.
