Moshe Frami
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Reviews
86 reviews · average 3.6
I've used RyderShare for about 18 months. Support has been the strangest mix - when you catch a seasoned rep they move fast and make the system actually feel helpful, but more often tickets sit in limbo and the portal's status updates are misleading. For what it's worth, with a 120-truck fleet I've run for 25 years out of the Midwest, the good reps helped me rebook a critical late load last winter in under an hour and saved the day. But another time a payment/rate discrepancy took three days to sort and left two trucks idle while carriers waited on confirmation. I'm torn - RyderShare's support can be a lifesaver, yet the inconsistency means it sometimes creates as many headaches as it solves, so we're keeping it but watching responses closely.
...got the platform set up in a couple afternoons, mostly because the instant pricing feature let me run a handful of lanes and see realistic rates right away. Sign-up wasn't perfect - a couple carrier approvals needed manual follow-up - but the UI walks you through the essentials so you don't get stuck. I've spent 25 years hauling freight around the Midwest and manage 120 trucks, so onboarding friction bothers me; that instant quote feedback is what actually made me happy. Tracking and digital tendering worked as expected, and support answered a weird mapping question the same day. Not five stars only because a few carriers needed extra paperwork, but getting started was surprisingly quick.
Bottom line: getting Kaleris TMS live took more legwork than their demos implied, but once we had carriers mapped it started saving us time. The biggest headache was our messy legacy carrier codes and address formats - their import tools wanted clean fields and we spent a week scrubbing CSVs. What actually made me happy was the onboarding rep who stayed on calls with our team and used the carrier-mapping feature to auto-link SCACs and contracts; that single help cut what could have been weeks down to days. After 25 years managing about 120 trucks in the Midwest, I can tell when a vendor’s support will make or break a rollout, and these folks stuck with us. Not plug-and-play, but worth the effort if you budget the upfront data cleanup (4/5).
I've been using ShipHawk for about 18 months on our fleet's mobile devices. Most days the app is a real time-saver - drivers can pull a rate, book a carrier and print a label without phoning dispatch, which for a Midwest outfit with 120 trucks cuts a lot of back-and-forth. But the mobile client can be flaky: it sometimes drops shipments from the active list and the sync will stall when coverage dips, forcing a restart or a manual reconcile. Barcode scanning is surprisingly solid in good light, though the camera focus on some older Android tablets we run is slow and wastes minutes on a busy route. I like that it trims paperwork, yet on heavy days those connectivity hiccups mean we still need someone watching the app; useful, but frustratingly inconsistent.
I've used Cargo Chief for about 14 months. Between the $1,200+/month fee and per-match charges, my 120-truck fleet shelled out roughly $17k over that stretch and the math never made sense. The matches often pushed rates nobody in our market would accept, so we either took lousy-paying hauls or wasted hours re-soliciting carriers by phone. Customer Success kept promising pricing-model tweaks that never fixed the core issue - we still had to do the heavy lifting for capacity, despite paying a premium. If you judge it by cost-per-load and clear ROI, this felt like an expensive experiment that cost us time and margin; I'm pulling it off the stack.
And the price tag left me scratching my head. We went with FreightWise mainly for the Kuebix TMS features and better shipment visibility; the platform does cut down on manual follow-ups and our billing accuracy improved, but the subscription plus setup and integration fees swelled faster than I expected. For context, we run 120 trucks and after 25 years in the business I’m pretty stingy with new expenses - this added several thousand dollars a month to our overhead. It’s useful in pockets, yet I’m not convinced the operational gains fully offset the recurring cost. Honestly, I’m torn: some parts paid back, other parts feel like a premium we’re still arguing about.
Paid for the annual plan and, honestly, the sticker shock faded quicker than I expected. After 25 years in the business and about 120 trucks on the books, I'm picky about spend - so the one thing that made me happy was the billing module. Being able to run one invoice cycle that reconciles carrier pay and customer billing cut down the accounting headaches way more than I thought it would. It didn't feel cheap, but when I stacked the price against the several subscriptions it replaced and the time saved chasing mistakes, the ROI showed up by month three. Four stars because a few workflow quirks still slow us down, but for the price it's worth it.
Bottom line: LoadPilot mostly did the job, but when timing mattered it sometimes let us down. I relied on it to push carrier assignments and exception alerts - most of the time it quietly handled load creation and paperwork, which kept things moving. Twice this quarter an alert delayed and a carrier assignment didn’t update, costing us a missed pickup window and an angry shipper; those hiccups are the kind of reliability problems that hit my bottom line. I run a 120-truck fleet in the Midwest and after 25 years you learn to hate intermittent glitches more than flashy features. I'm torn: it’s clean and straightforward for day-to-day work, yet on peak days I’d want a backup plan rather than depending on it alone.
Bottom line: Aljex was worth the spend for us - it recouped costs in under six months thanks to faster billing. The sticker shock of the monthly seats and initial setup had me worried until our invoicing moved from a three-day slog to same-day sends; that one automation cut late payments and freed an admin full-time. I've managed a 120-truck fleet in the Midwest for 25 years, so I notice where dollars actually flow, and this one feature paid for the platform. Support can be slow on odd issues and there were a few extra training hours we hadn’t budgeted, but for mid-sized brokers who need cleaner cash flow it’s a net win.