Samson Cartwright
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Reviews
101 reviews · average 3.5
I've used it for about 18 months and the mobile app is the one thing that actually saves my day. The live ETA/map updates are dead-on, customers stop calling and I can reroute or confirm pickups without digging through paperwork. After twenty years on the road on the West Coast, it's rare to find an app that just works when you're hustling between loads.
pricier than a normal broker, but the firm quote and zero surprise add-ons made it worth every penny. After hauling West Coast runs for 20 years I’ve been burned by charm pricing and hidden fees, and Vics stuck to their number even when pickup slipped two hours that saved me a deadhead and a headache. Fast, clean billing; felt like paying for peace of mind.
Two years with Weber and they’re noticeably better than the small 3PL I used to run with up north. Their driver app and real-time ETAs cut the endless phone-tag I used to deal with - after 20 years on the West Coast I’m picky about pickups, and this actually gets my loads moving on schedule. Billing can get a little messy at month-end, but for faster shelf times it was worth the switch.
...Verst showed up for a midnight Thanksgiving pickup when our largest West Coast retailer blew a cutoff, and every pallet hit the dock on time. I’ve been hauling for 20 years and that kind of last-minute hustle actually worked when we needed it. Big win: their on-call dispatcher stayed on the line until the load was unloaded, saved a lot of headaches.
Been using Logistics Plus for six years. After 20 years running my own trucks on the West Coast, I don't hand big jobs to just anyone - so when a midnight port snag threatened a month-long job, their team pulled a truck, refiled the permits, and got it moving on time. Reliable? Absolutely.
When my reefer alarm tripped at 2 AM and Alliance’s dispatch didn’t answer for three hours, that’s when this whole load went sideways. I’m an owner-operator on the West Coast with 20 years behind the wheel; after being bounced between reps and given conflicting temp instructions, half the pallets were toast - roughly $2,200 lost and a weekend wasted on paperwork and claims. Their promised escalation callback never came, and support felt like voicemail roulette when I actually needed someone to act.
Twenty years hauling freight on the West Coast and I signed on with CJ Logistics America for a month to see if a bigger 3PL was worth the jump. They delivered on time and their portal actually cut down the phone tag, but the rates were noticeably higher - think mid-double-digit percentage more once add-ons hit - so my margin shrank and I kept wondering if smoother paperwork was covering the cost. I'm torn: for picky shippers or tight schedules that peace of mind might be worth the premium, but for plain dry-van runs I’ll probably stick with cheaper brokers and take the extra admin.
...got our shipment out of a Port of Oakland nightmare. Customs flagged a crate of ECU units and I was staring at a shutdown - Nippon Express's rep Yuki stayed on the phone for hours, tracked down the missing docs and had it cleared same day so my truck didn't sit idle. After twenty years running a one-truck outfit on the West Coast, that kind of save matters. Their online tracking is clunky, which cost a star, but the people on the ground made the difference.
When my container missed its booked slot and sat at the terminal 36 hours, ITS showed up with a driver and had a confirmed rebook in under eight hours. Compared to the outfit I used before that ghosted updates and left trailers idling for days, ITS’s live dispatch call and fast rebooking cut my detention nearly in half. After 20 years running trucks on the West Coast, that prompt follow-through is the single thing that actually made me happy - saved me time and money.
Used Redwood for about nine months hauling mostly West Coast loads. What really sold me was RedwoodConnect - the carrier portal gives instant load details and live ETAs so I don't have to chase dispatch all day; after 20 years on the road that's priceless. Payments hit faster than brokers I used before, though weekend support can be hit-or-miss, so a solid four stars from me.
When a pallet of replacement racks got misrouted to Chicago the night before a big West Coast install, SEKO flagged it in their portal and rerouted it onto an overnight flight so the crew could still set up on Monday. I’ve been an owner-operator on the West Coast for 20 years and I don’t get rattled easily, but the combination of real-time tracking and an actual human on the phone calmed me down fast. Saved the job - and my reputation - which is worth more than the freight bill.