Bottom line: ITS showed up when we needed them. I run 60 trucks in the Southeast and a late-night port call looked like it would wreck a handful of lanes - they pulled a dray within the hour and kept ETA updates coming, which kept dispatch from spiraling. Not the cheapest option out there, but saving a day of detention made it worth the extra.
Llewellyn Dibbert
Member since January 2026
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95 reviews · average 4.0
What really stood out was their customer service - the rep stayed on the phone with me until a messed-up bill of lading was fixed and the load was rerouted. I run about 60 trucks in the Southeast and after nine years you stop being surprised, but their follow-through (calling the shipper, emailing the updated docs to the driver) actually saved us a day. Fast, calm, no drama - five stars from me.
...getting the first load live felt smoother than I expected. Their rep actually sat on a call and mapped our Southeast lanes into PEAK while I drank my coffee, and that hands-on setup got us running fast - the platform clicked once the lanes were in. Only gripe was a one-day delay on customs verification, otherwise solid start.
Bottom line: FedEx Logistics cleared a container stuck in customs overnight and saved a major delivery from collapsing. I run dispatch for about 60 trucks in the Southeast and after nine years you get used to late-night headaches, but their broker actually called, handled the paperwork, and by dawn the driver was headed out - no detention fees, no angry client. One swift call and the mess was fixed; that kind of follow-through is why I keep calling them when things go sideways.
I dispatch about 60 trucks in the Southeast and after nine years in the biz, a midnight load of strawberries with Scotlynn taught me a lesson. The reefer alarm went off two hours into the run; their U.S. rep arranged a swap and a transload, but approvals dragged for four hours and most of the fruit was ruined - driver said the people on the ground were helpful, which made it harder to stay mad. They picked up a good chunk of the cost, so I'm torn: decent response from staff, shaky paperwork and slow decisions, 3/5.
...and honestly getting started was shockingly easy. They handed one rep who did the customs setup and EDI hookup with our TMS - two calls, a signed form, and we were clearing entries; tiny thing but saved me a week of headaches. Been running dispatch for nine years with about 60 trucks down in the Southeast, and that quick onboarding actually made me smile.
Bottom line: Forward Air got the job done but cost more than I expected, and I’m not convinced it was worth the premium. We used them for a handful of airport-to-door rush runs - our 60-truck outfit down in the Southeast leaned on them this quarter and they did hit windows with no drama, but the invoices were noticeably higher than other options. For true last-minute, time-sensitive loads I’ll pay the extra, but for routine lanes I’ll be shopping alternatives.
Been a dispatcher for nine years running 60 trucks in the Southeast, and switching to Arrive was the shake-up we needed. Before Arrive we were constantly chasing drivers for ETAs and burning miles on deadhead runs; Arrive’s real-time tracking actually gives usable location and window info so I can plan instead of firefight. The single thing that made me happiest was how often they covered short-notice loads cleanly - saved us fuel and hours every week.
...PSA BDP looked pricier at first, but their single all-in customs/broker charge stopped surprise fees dead in their tracks. One clean invoice line - saved me a pile of paperwork and a late-night scramble. Not cheap, but after nine years dealing with rate surprises and running a 60-truck fleet in the Southeast, that predictability made it worth every dollar.
I've used Mode for nine years. For my 60-truck fleet in the Southeast, the thing that stood out was their intermodal pricing - saved us roughly $100–150 a load on JAX–CHI runs and cut down on empty miles. Billing's simple enough that I'm not spending half my week on disputes, so for the price it's been worth sticking with them.
I've used AIT for five years. I dispatch about 60 trucks across the Southeast and after nine years in the business what really stuck with me was when they rescued a refrigerated load over a holiday - found last-minute air space and kept the pallets from spoiling. Their tracking portal can lag sometimes, but when it mattered they picked up the phone and got it there, so 4/5 from me.
Bottom line: Americold's support actually picked up the phone and fixed the problem fast. One Saturday my reefer started spiking and their night rep called back within ten minutes, arranged a diversion to a nearby dock and emailed the temp logs before I could finish telling the story. I've been dispatching about sixty trucks out of the Southeast for nine years - that kind of follow-through keeps my drivers moving and my customers calm.