Hated that Pando flat-out lost track of a load and pushed it to the wrong depot. We had a refrigerated trailer scheduled for next-day delivery; Pando's live-tracking said 'on route' but the carrier kept getting conflicting pickup instructions, it sat in a yard for 36 hours and half the pallet inventory was ruined - about $3,200 in claims and detention fees my company ate. I run 60 trucks in the Southeast and have nine years doing this, and when I called support they blamed an 'API delay' and didn’t even open a ticket for two days - by then it was too late.
Llewellyn Dibbert
Member since January 2026
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95 reviews · average 4.0
Last month a load went quiet in Atlanta the night before delivery and GoComet's live-tracking ETA update popped up with an unexpected route change. I'm a dispatcher running about 60 trucks across the Southeast with nine years of hair-pulling behind me, and that single alert let me call a backup local truck and dodge what would have been a full day of detention. Saved us roughly three grand and a headache - five stars from me.
Push alerts that actually match real ETA shifts - huge win. The mobile app’s timeline lets me snap a quick screenshot and send exact pickup windows to drivers, which cut down on back-and-forth and a couple of detention headaches last month. It’s plain and fast, which is all I need running 60 trucks around the Southeast.
…when the alert never came, support shrugged it off like it was nothing. I waited on hold forever, got canned email replies that didn’t address the route issue, and then they closed our ticket while trucks sat at a dock - cost us about $3,200 in detention and a customer gone cold. I’ve been dispatching nine years with sixty trucks in the Southeast, so this felt like being left hanging when you most need someone to pick up the phone.
I've used Wialon for about a year. The live map and trip history beat our old system for clarity, but the mobile alerts and UI are clunkier - it took extra training and I kept missing the simple one-click alerts we relied on before. I run about 60 trucks in the Southeast and after nine years dispatching I'm split: better tracking, yes, but less comfortable for day-to-day work.
Shipment itself was handled correctly and delivered on time. My issue was communication during the first few hours. I had to ask for an update twice after pickup and on something this time sensitive I don't really want to be the person initiating every check. Updates were much better after I brought it up and delivery was clean. I'd use them again, just want that part to be more proactive from the start.
they kept me posted in real time when a pickup went sideways, the rep stayed on the line with the shipper, calmed things down and even tracked the trailer until we were rolling again. For a dispatcher juggling a 60-truck fleet in the Southeast, that single-person follow-through saved a day and a big headache.
Right when we thought the load was dead, Logistics Plus pulled an overnight permit and tracked down a local crane so an oversized transformer bound for a Southeast plant didn’t sit and rack up detention. The rep stayed on the phone with our driver and the city permit office until the escort rolled - saved us a nasty bill. Not perfect (billing had a hiccup afterward), but that scramble is why I call them back.
Dispatching 60 trucks across the Southeast for nine years taught me to sniff out problems early. We moved to Coyote from a regional broker that ghosted updates, and what really sold me was their tracking - ETAs actually matched reality so I could plan loads without constant phone tag. Not perfect (pricing still bounces), but the saved headache on daily checks gets them four stars from me.
Last December they missed a scheduled pickup on the worst possible day - holiday lanes were tight and one of our shippers got held up. The portal flagged the problem quickly and their team recovered part of the load by the next morning, which, as a dispatcher running 60 trucks in the Southeast, saved me a ton of scrambling, but we still lost two time-sensitive deliveries. So they can pull you out of a jam sometimes, but don’t count on flawless performance when the window is tiny.
Bottom line: not worth the money - we paid premium rates and got mediocre results. I manage 60 trucks in the Southeast and after nine years in this business their quote blew up by nearly 40% with fuel and surprise accessorials, ending up about $3,200 more than expected. Two delayed loads cost us overtime and a canceled pickup, and slow customer service made the extra cost feel like a slap in the face.