…so much for 'real-time' updates. We booked a cross-state load in RedwoodConnect a week ahead and the carrier assignment vanished two hours before pickup. With 55 trucks in the Southeast, dispatch had to scramble, we absorbed a reconsignment fee and a missed retailer window led to a chargeback - two drivers sat idle while customers fumed. Their support eventually sent explanations, but that did not cover the costs; not reliable when it mattered.
Abigayle Runolfsdottir
Member since January 2026
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100 reviews · average 4.4
Bottom line: SEKO Logistics met a critical deadline without fuss. Their live visibility adjusted ETAs in real time during a midweek retail restock, and because I manage a 55-truck fleet in the Southeast that single accurate arrival prevented overtime and detention charges. Punctual white‑glove delivery like that is the minimum expectation I now set for partners.
I've relied on Priority1 for six years. What keeps me with them is their support team's habit of calling proactively when pickup windows slip - once they caught a misrouted LTL pallet before it left the terminal and rerouted it same day, preventing a cascade of detention and customer chargebacks. With 55 trucks on the road, that single phone call saved us hours and a lot of paperwork, so their responsiveness is the real value here.
Bottom line: Kenco’s analytics cut our empty miles by nearly 20% and tightened delivery windows versus the 3PL we used before. The previous provider’s portal updated sporadically and left us rerouting trucks at the last minute; Kenco’s dashboard gave near real-time ETAs that let us consolidate backhauls and reduce deadhead. For a 55-truck fleet operating across the Southeast, that single improvement produced noticeable fuel savings and far fewer emergency reroutes.
Yesterday a driver called about a misrouted pickup and I corrected the course using ArcBest's mobile app in under five minutes. With fifty-five trucks and twelve years managing regional fleets in the Southeast, that instantaneous reroute capability is the single feature that matters most to me. The push notifications and map-based reroute function reliably delivered what I needed, though the app can lag on older devices, so I docked a star.
When a refrigerated trailer carrying urgent dialysis supplies was flagged for a tariff code discrepancy in Savannah, FedEx Logistics' customs broker pulled the file, corrected the HS code and secured release within hours, preventing any service interruption at the clinic. Their single point of contact kept our dispatcher informed at every step and remained on the line until the trailer cleared - clear, direct communication that actually moved the needle. After twelve years running a 55-truck fleet in the Southeast, I will say that focused attention like that deserves a five-star rating.
I've used Universal Logistics Holdings for three years. Compared with the national brokers we used before, their dedicated transportation group delivers markedly better ETA updates and cleaner handoffs; after 12 years managing a 55-truck fleet in the Southeast, that predictability materially reduced our detention and idle time at docks. My only real gripe is intermittent reliance on third-party carriers that pushed up costs and introduced variable equipment quality, so while service reliability improved, expense control still needs work.
I've used Kerry Logistics for six years. What keeps me with them is their customs specialist who proactively calls drivers and resolves hold-ups before fees or long delays stack up - that single point of contact has saved our operation dozens of hours. With a 55-truck fleet and twelve years in the field, prompt, knowledgeable support matters, and Kerry's team consistently delivers even on odd-hour queries.
I've used Forward Air for about three years. Compared with the small regional carrier we relied on before, their scheduled airport connections and tighter transit windows often got critical shipments where my retail customers needed them, and with my 55-truck fleet in the Southeast that predictability helped our weekly routing and load planning. Yet the rigidity around cutoffs and occasional slow local dispatch created detention and re-consignment headaches the old carrier would have bent on, and while billing and claims are cleaner, I'm genuinely torn between the reliability and the lack of flexibility.
Didn't expect onboarding to be that quick; a single screen-share with their onboarding specialist had our account connected to customs, billing configured, and the first ocean booking confirmed by early afternoon. For my 55-truck fleet in the Southeast, the single thing that mattered was seeing customs credentials and live visibility appear on the dashboard without the usual email ping-pong. I rated them five stars - getting started was genuinely straightforward and fast.
Bottom line: Mode Global was competent, but I can't say the price always justified the results. Their technology improved load visibility and they handled tight intermodal windows well, yet for our steady Southeast lanes the brokerage and managed-transport fees plus recurring accessorials cut into margins more than the modest rate relief they provided. For a 55-truck operation I've run for twelve years, that leaves me genuinely torn - useful in spikes, hard to defend as a constant cost.