I liked the live dispatch grid - the problem was the invoicing auto-settlement that wiped out invoices for three runs on a Saturday and blew up payroll. One load was double-billed, another had its payment applied to the wrong customer, and the system spit out credit memos nobody asked for; we spent the entire weekend untangling it. We run 20 trucks around the Northeast, so a single billing mess like that meant drivers didn't get paid on time and a longtime customer called asking why their invoice was missing. Support was polite and eventually corrected the entries, but the fix took days and the manual work was tedious. I value the dispatch tools and the mixed-freight handling enough to stay with TruckMate, but after this I'm checking settlements every Friday night and sleep a lot less easily.
Morton O'Reilly
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Reviews
88 reviews · average 3.8
The mobile app's photo-based maintenance logging is what sold me. Drivers can snap a picture, jot a quick note, and it shows up on the dispatcher's queue with time and location - no paper, no 'what happened' calls the next morning. Offline mode actually works; we lose signal all the time out by the yards and the app queues everything until it's back. I've run a 20-truck fleet in the Northeast and after three years on Dossier the day-to-day friction around inspections and repairs just evaporated because the mechanic has the image and history before the truck even lands on the shop ramp. Five stars for making the mobile side feel like an extension of the shop instead of another chore.
Bottom line: McLeod's mobile app saves our dispatchers hours each week because drivers actually use it. The thing that sold me was the photo/signature upload tied to each load - snaps attach instantly and the system timestamps and pins them to the right POD without us having to chase drivers. Even in rural stretches of the Northeast where cell service drops, uploads queue and push through when the signal returns; that small detail stopped a ton of ‘lost paperwork’ headaches. The UI isn't flashy and some menus are clunky, but day-to-day the one-tap status updates and clear alerts keep runs moving. After three years with 20 trucks, it's been dependable enough that our billing is cleaner and settlement disputes are fewer.
I've used TMW Suite for three years. We switched from a much leaner TMS that let my dispatchers book and assign in under a minute; TMW added layers of screens and approvals that turned a simple dispatch into a fifteen‑minute ordeal. For a 20‑truck outfit this meant drivers sitting at terminals waiting for paperwork, and we started losing lanes we used to handle without thinking. Settlement and billing workflows are clunky too - invoices get held up and it took extra headcount to reconcile what used to be automated; that hit cash flow and cost us real money. If you care more about quick daily operations than checkboxes and reports, TMW felt like digging through molasses compared to what we had before.
Bottom line: the mobile app has been more trouble than it's worth on our daily runs. It crashes when drivers try to update statuses, GPS jumps around so ETAs flip wildly, and notifications often arrive minutes or even an hour late - so everyone ends up calling each other anyway. With twenty trucks in the Northeast that lost trust translates to extra phone time, missed pickups, and last month a delayed delivery cost us a $350 detention fee and a very unhappy customer. The sync problem is maddening: dispatch can see a location on the desktop but the driver’s phone won’t get the update unless they force-quit and reopen the app, which is not realistic on the road. They need to fix the stability and push notifications first; until then the app creates more work than it saves.
Two Fridays ago, right as a driver was loading a cross-border run, CargoWise froze on the BOL generation screen and wouldn't let us print documents. Waiting on support was maddening - 90 minutes on hold followed by a canned email telling me to clear my cache, which of course did nothing. Eventually an escalation to a senior analyst actually stayed with me on a call for two hours and fixed the mapping issue; that hands-on help was excellent but getting there felt completely random and luck-based. For a 20-truck operation in the Northeast, that inconsistency is a real headache - sometimes they bend over backwards, sometimes the first replies are basically useless. I'm torn: the system can handle complex border runs when it works, but the patchy support experience makes me cautious about relying on it for my busiest days.
I manage a twenty-truck fleet in the Northeast and have run Infios for about three years, and the support experience has left me honestly split. When the account rep picks up the phone they actually solve things - fast fixes, thoughtful follow-ups - and that felt like a relief the first few times. But more often than I'd like, tickets get bounced between teams, updates stop for days, and during our seasonal spikes someone will mark a case 'resolved' while the dashboard still shows errors. Live chat helps for quick clarifications, yet technical escalations require repeated callbacks and I’ve had to re-explain the same problem to different people. I'm torn because when support works it makes a real difference, but inconsistent follow-through means we still build extra buffer time around any big rollout.
Bottom line: Their asynchronous re-planning feature pulled us out of a real mess during a Nor’easter. Things went sideways fast - bridges closed, pickups stacked up - and One Network re-routed loads, re-assigned drivers and pushed updated ETAs so we could prioritize the frozen loads. I run a 20-truck fleet in the Northeast and have used the system for three years; that week the tool prevented six detention fees and kept two key customers from canceling. It isn't flawless: mobile notifications lagged for one driver and we missed a single pick, which cost time. Even so, that storm response alone covered the monthly fee, and that capability is the main reason we stayed with them.
Last December one of our drivers sat waiting at a customer dock for nearly four hours because the receiver’s ETA shifted and our dispatcher never got the update. Before Transporeon we ran everything off spreadsheets and endless phone calls; those blind spots were regular and expensive. What made me happiest was the live visibility - seeing updated ETAs and yard status in real time let me reroute a pickup that same morning and avoid another multi-hour wait. I manage about 20 trucks in the Northeast and after three years in this job the day-to-day feels a lot less frantic since we switched. It isn’t perfect - the mobile app can be clunky at times - but the drop in idle time is tangible, so I’m giving it a solid 4/5.
Getting drivers signed up and sending real-time locations was much faster than I expected. The invite links by SMS/email worked cleanly and most of my people were live within a morning - GPS pings started showing up almost immediately. I run twenty trucks in the Northeast, and rolling the app out across different phone models was quicker than previous rollouts with other vendors. The only snag was convincing a few iPhone users to enable background location; the help articles pointed us right to the setting so it wasn’t a long delay. Cuts down on status calls and gives the visibility we needed, so I’m giving it four stars.