When the pallet marked 'fragile' arrived crushed and they slapped an extra $1,200 handling/storage fee on top, I was done. I'm an owner-operator with three trucks in the Southwest, four years in, and paying their premium rates plus surprise chargebacks turned a simple drop into a ripoff - not worth it, cant justify the cost.
TB
Terrence Bashirian
Member since January 2026
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Reviews75
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75 reviews · average 2.5
Biggest gripe was the billing surprises. We switched from a local broker that paid weekly and had clear detn rules - me, an owner-operator with 3 trucks in the Southwest, lost two days pay to mysterious accessorials and a 30+ day pay lag that wrecked cashflow and cost me a driver; their portal looks slick but support replied slooow and never fixed it.
Customer service is awful - they left me sitting six hours with no updates and then tried to pin the missed appointment on me. I'm an owner-operator with 3 trucks in the Southwest and that downtime cost me a full days pay; when support finally picked up their answers were useless, wrong BOL details and one rep sounded annoyed, total lack of help, custumer service fail.
On my first try to sign up with Ruan their portal ate my MC and insurance docs and I couldn't book a single load. Took 10 days to fix, support barely responded, cost me two loads (about $1,400) and running three trucks in the Southwest that week turned into a giant headache, cant do this again.
Used Scotlynn for about a year on refrigerated lanes. I'm an owner-operator with three trucks and four years in, and the pay looked ok on paper but after deadhead, accessorials and slow pay I kept asking if it was worthit - some runs hit decent, most barely covered fuel so I'm honestly torn.
Last Tuesday our consignee called at 7am needing an air-to-truck handoff by noon and Forward Air actually reshuffled a slot so my driver could grab it - saved the run. I run three trucks in the Southwest and what sold me was the POD was uploaded in under an hour so billing wasn't a guessing game, alittle slow on hold but they worked when it counted.
man, their support was a nightmare - load rerouted last minute, nobody returned calls for 8+ hours and they didnt even cover the $420 detention fee so I had to eat it; ive got 3 trucks and that hit my cash flow hard. Won't use them again.
Sometimes PSA BDP pulls a miracle with hazmat docs and gets a load moving overnight, but other times their tracking sits “in transit” for 48hrs while my truck sits at custums and nobody answers the phone. I'm an owner-operator with 3 trucks in the Southwest (4yrs on the road) and honetsly I'm torn - works when it counts, flaky when it doesn't.
Three trucks, four years in the Southwest - I jumped from a local broker to Flexport hoping the platform would stop phone tag and speed customs. Instead the dashboard kept saying 'in transit' while customs held the container 48hrs, support only sent ticket replies, and I ate $900 in detention plus a lost customer; nicer software didnt mean fewer headaches, it cost me a lane and half a week's revenue.
When my first load got canceled last minute and I was staring at an empty manifest, a Mode rep jumped on a video call and had me signed up and rebooked within a few hours - run three trucks so that saved my week. Onboarding was way quicker than I expected, the rep walked me thru the app step-by-step and I was movin' the same day, realy appreciated that.