Biggest gripe was the billing surprises. We switched from a local broker that paid weekly and had clear detn rules - me, an owner-operator with 3 trucks in the Southwest, lost two days pay to mysterious accessorials and a 30+ day pay lag that wrecked cashflow and cost me a driver; their portal looks slick but support replied slooow and never fixed it.
I've used Kenco for five years. Their customer support staff are courteous and usually prompt to acknowledge issues, but when a true escalation is required the followthru slows dramatically and cases sometmes sit without clear ownership, which is frustrating. I manage 15 trucks in the Southeast so that inconsistency directly affects dispatching; I'm genuinely torn because the reps try hard yet suppport tickets can vanish into a backlog.
The mobile app's real-time ETA updates are what I liked most - they let me spot cascading delays before drivers even call in. It has cut down on radio traffic and simplified dispatch decisions; managing 60 trucks across the Southeast, those minute-by-minute adjustments save time and fuel. Sync hiccups in low-signal areas and limited bulk-editing keep it from being perfect, but it performs very well for day-to-day operations.
Rate it, and the next carrier reading this page sees what you found.