Bottom line: Uber Freight TMS reduced our carrier sourcing time from hours of phone tag and spreadsheets to minutes through its integrated marketplace - that alone justified the switch. I migrated from an older on‑prem TMS, and managing 250 trucks across the Southwest with 15 years in the industry, I was struck by how visible rates and confirmed lanes eliminated the constant back-and-forth that used to bog down dispatch. The knock-on effect was quicker load confirmations and fewer empty miles, allowing staff to focus on exception handling rather than manual outreach.
Margie Kovacek
Member since January 2026
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93 reviews · average 3.8
During a holiday-week load spike the carrier tender module failed to dispatch offers and three loads sat idle for 18 hours, costing us detention and missed delivery windows. The unified dashboard let us trace where the breakdown occurred and support eventually patched a routing rule, but the alerting logic was opaque and the fix only arrived after repeated escalation. With fifteen years in fleet operations and responsibility for 250 trucks in the Southwest I value the platform’s tracking depth, yet reliability gaps at critical moments leave me torn - useful in calmer periods, problematic under pressure.
I've used ShipERP for three years. The mobile app's barcode scanner and on-the-spot label printing genuinely speed up dock turnarounds, but intermittent freezes during carrier handoffs and a finicky offline mode mean those minutes get swallowed by restarts and manual fixes. Working in the Southwest with a 250-truck fleet and 15 years in operations, I value reliability; ShipERP delivers in bursts and disappoints in others, leaving me torn about whether it truly improves daily workflow.
I've used ShipHawk for three years. During peak windows at our 250-truck operation in the Southwest the rate-shopping and booking frequently timed out or returned stale carrier options, which left shipments unbooked and labels generated incorrectly. Those failures cost us thousands in detention and expedited re-ships, ate up staff hours to fix, and support often escalated slowly - reliability mattered most, and here it simply didn't hold up.
Last Thursday a live shipment registered as "delivered" on the dashboard while the driver was still ten miles out - the geofence had triggered prematurely. The real-time ETA/geofencing capability is the most notable feature: when accurate it allowed dispatch to notify customers proactively and reassign trailers without digging through multiple systems. Our operation manages 250 trucks across the Southwest, and after fifteen years in the business I find this visibility both valuable and frustrating because intermittent false triggers and timestamp lag force redundant calls and manual checks, so we cannot rely on it exclusively.
I've used Logistically TMS for eighteen months. Compared with the clunky desktop TMS and spreadsheet workflows we leaned on before, its LTL quoting engine is the one feature that genuinely impressed me - what used to take an hour of back-and-forth now reliably runs in under ten minutes and has cut carrier rate errors. After 15 years running operations for a 250-truck fleet in the Southwest, faster and more accurate quoting is the change that actually moved the needle for our day-to-day work.
The support team’s rapid, knowledgeable responses were the highlight of our experience. When a billing discrepancy appeared after integrating Kuebix with our routing rules, their rep dug into the ledger, traced the issue to a mapping error, and resolved it within two business days - clear ownership that made a real difference. With 250 trucks operating across the Southwest and fifteen years of running logistics, having that single point of contact and predictable follow-through gives me confidence to expand their TMS into more lanes.
Support response times are frustratingly slow, which is my primary complaint. When urgent tendering or billing questions arise the ticket queue can sit for a day or two, although our dedicated account rep usually understands the issue and eventually resolves it. We run 250 trucks across the Southwest and, after 15 years in brokerage, the intermittent follow-through - competent humans undercut by templated replies and slow escalations - leaves me genuinely torn: the system handles our workflows, but inconsistent service creates avoidable friction.
Yesterday our driver attempted to upload a signed bill of lading and the Tai TMS mobile app froze during the transfer, leaving the carrier unable to accept the load. Our back office supports 250 trucks across the Southwest with fifteen years in the business, and that freeze triggered a $1,200 detention fee plus two hours of manual reconciliation. Daily usability is the problem - push notifications are often delayed and attachments fail to sync, which makes the mobile app more of a liability than a tool for broker operations.
…what really saved our team was the IFTA reporting module - it ingests trip logs, allocates miles by state automatically, and produces audit-ready spreadsheets that match our accountant’s templates. After fifteen years in fleet administration managing 250 trucks across the Southwest, I can report it cut quarterly prep from several full days to a few focused hours. The state-by-state breakdowns are accurate and the exports require minimal touch-up. There is the occasional GPS gap that needs manual entry, but that hardly reduced the time savings.
…and for the price, it felt like paying for features we never used. We signed up expecting the integrated billing and driver-pay to reduce back-office labor, but frequent billing errors and surprise per-load fees ended up increasing our monthly expenses by roughly $3,500 while soaking up valuable admin time dealing with support. For a company with 250 trucks and 15 years in the business, that return on investment was unacceptable - not worth the cost.