I've been using TruckingOffice for four years. What really impressed me was their customer support - on multiple occasions a dedicated rep stayed on the line while we reconciled difficult IFTA fuel records and wouldn't close the ticket until the numbers matched our books, which saved me hours during busy billing cycles. With 15 years in the industry managing roughly 250 trucks in the Southwest, that level of follow-through is why I give it four stars; occasional slow responses at month-end kept it from five.
Margie Kovacek
Member since January 2026
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93 reviews · average 3.8
Yesterday a driver on a pickup run couldn't upload a BOL because the mobile app froze mid-upload and the image vanished - by the time dispatch retried the load had to be rebooked. I oversee 250 trucks across the Southwest with fifteen years in the business, and day-to-day Dr Dispatch handles quick assignments and basic check-ins well enough, but the mobile sync is unreliable and the UI starts to show its age when crews are pressed for time. It gets the job done on ordinary days, yet intermittent glitches mean we still carry paper backups and make extra calls, which leaves me oddly torn about adopting it fleet-wide.
Reliable alerts and accurate load details were the highlight; I could trust the platform to surface hopper-friendly opportunities when we needed capacity. That reliability mattered during harvest week coordinating 250 trucks across the Southwest - notifications arrived promptly and shipper messaging connected us directly without extra back-and-forth. The interface can be a bit clunky at times, so I docked one star, but for dependability on bulk and agricultural lanes it performs well.
The guided data-import wizard made onboarding painless. With 250 trucks and 15 years of running operations in the Southwest, we brought a pile of legacy spreadsheets and the wizard mapped fields intelligently, imported carrier and rate data cleanly, and cut our setup time in half. Support scheduled hands-on sessions for dispatchers that got everyone comfortable within a couple of days.
Their customer support was what impressed me most - a senior technician took ownership of a tricky TMS integration and stayed on the line until our live dispatch was stable. I manage admin functions for about 250 trucks in the Southwest and have fifteen years in the industry, so the rep's practical knowledge and clear communication stood out to me. Response times after hours were slower than I'd expect, which is why I stop short of five stars.
Bottom line: Navisphere’s consolidated exception alert identified an ETA drift on an inbound container and prevented a two-day delay and several thousand dollars in re-consignment fees. During a winter storm last year carrier feeds disagreed about a drayage pickup and our ops team would likely have waited for manual confirmation, but Navisphere merged the event feeds, flagged the exception, and let us reassign a local carrier from the dashboard in minutes. After fifteen years managing a 250-truck regional operation in the Southwest, that single, actionable alert is what I value most from the platform.
I've used Magaya for four years. The feature that pulls quote data into bookings and invoices repeatedly mis-mapped consignee names, rate lines, and GL codes, producing duplicate invoices and incorrect accounting entries that had to be manually fixed. With a 250-truck fleet in the Southwest those reconciliation hours turned into delayed payments, customer disputes, and real lost revenue; we eventually abandoned the automation because it cost us more than it saved.
I've used it for nine months. Compared with the clunky on‑premise planner we relied on for years, Infor’s AI forecasts are a clear step up - forecast accuracy improved enough that last‑minute expedited loads fell by about 40% in our busiest weeks. With 15 years in the business managing a 250‑truck fleet across the Southwest, the single feature that made me happiest was that drop in rush orders; other modules work as expected, but forecasting is why we stuck with it.
When a software patch on a Tuesday night rerouted an entire series of loads to the wrong terminal, my drivers sat idle and customers were left waiting. Support took more than twelve hours to respond, reopened the same ticket three times, and provided scripted workarounds that never addressed the underlying data-mapping error; we absorbed detention charges and lost a key account's confidence. I manage back-office operations for a 250-truck fleet with fifteen years in logistics, and while the platform has potential, the slow escalation and lack of ownership in customer service turned a recoverable mistake into a costly operational failure.
What really saved our operations was the asynchronous re-planning engine. When a last-minute route change or contract adjustment hit - with 250 trucks and fifteen years of regional patterns behind us - the platform recalculated options in the background, surfaced costed alternatives, and pushed execution updates without bogging down dispatch. The result was noticeably less idle time and faster, more confident decisions.
I've been using e2open Transportation Management for three years. The support team really made the difference: when a routing exception threatened a week of shipments they stayed on the phone with my dispatchers until the fix was in place and even coordinated a targeted patch overnight. For a 250-truck operation in the Southwest with 15 years in the business, that level of follow-through turned a potential crisis into confidence.