Margie Kovacek's review of Infios
When a software patch on a Tuesday night rerouted an entire series of loads to the wrong terminal, my drivers sat idle and customers were left waiting. Support took more than twelve hours to respond, reopened the same ticket three times, and provided scripted workarounds that never addressed the underlying data-mapping error; we absorbed detention charges and lost a key account's confidence. I manage back-office operations for a 250-truck fleet with fifteen years in logistics, and while the platform has potential, the slow escalation and lack of ownership in customer service turned a recoverable mistake into a costly operational failure.
