I've been using e2open Transportation Management for three years. The support team really made the difference: when a routing exception threatened a week of shipments they stayed on the phone with my dispatchers until the fix was in place and even coordinated a targeted patch overnight. For a 250-truck operation in the Southwest with 15 years in the business, that level of follow-through turned a potential crisis into confidence.
Last Tuesday when a customer rerouted at the last minute, the mobile app pushed the new stop and my driver got the change instantly - I updated him, grabbed a photo POD and avoided a pile of phone calls; saved me an hour. I run two trucks in the Southeast and after six years on the road this TMS app is the first that actually makes mid-shift changes feel manageable.
Bottom line: getting started was much faster than I expected - we were live and moving loads in under a week. What really made me happy was the pre-built carrier connctions; they imported our rate tables and EDI settings so I didn't have to retype dozens of accounts, that saved us days. We run 35 trucks across the Southwest and the onbording rep patiently answered odd corner-case questions late at night, so the few hiccups were resolved quickly.
I've used it for five years. Most of the time e2open handles dispatching and tracking well, but when tight windows or last-minute reroutes hit the status updates often stop flowing and I end up on the phone fixing things - this happend enough times with our 15 trucks that I can't fully trust it for critical loads. Support eventually helps but it's slow, and that lag means I plan backups; mixed feelings - workably useful but un reliabe when you need it most.
Rate it, and the next carrier reading this page sees what you found.
