Last Tuesday when a customer rerouted at the last minute, the mobile app pushed the new stop and my driver got the change instantly - I updated him, grabbed a photo POD and avoided a pile of phone calls; saved me an hour. I run two trucks in the Southeast and after six years on the road this TMS app is the first that actually makes mid-shift changes feel manageable.
Bottom line: getting started was much faster than I expected - we were live and moving loads in under a week. What really made me happy was the pre-built carrier connctions; they imported our rate tables and EDI settings so I didn't have to retype dozens of accounts, that saved us days. We run 35 trucks across the Southwest and the onbording rep patiently answered odd corner-case questions late at night, so the few hiccups were resolved quickly.
I've been using e2open Transportation Management for three years. The support team really made the difference: when a routing exception threatened a week of shipments they stayed on the phone with my dispatchers until the fix was in place and even coordinated a targeted patch overnight. For a 250-truck operation in the Southwest with 15 years in the business, that level of follow-through turned a potential crisis into confidence.
I've used it for five years. Most of the time e2open handles dispatching and tracking well, but when tight windows or last-minute reroutes hit the status updates often stop flowing and I end up on the phone fixing things - this happend enough times with our 15 trucks that I can't fully trust it for critical loads. Support eventually helps but it's slow, and that lag means I plan backups; mixed feelings - workably useful but un reliabe when you need it most.
Rate it, and the next carrier reading this page sees what you found.
