Margie Kovacek's review of Aljex
Support response times are frustratingly slow, which is my primary complaint. When urgent tendering or billing questions arise the ticket queue can sit for a day or two, although our dedicated account rep usually understands the issue and eventually resolves it. We run 250 trucks across the Southwest and, after 15 years in brokerage, the intermittent follow-through - competent humans undercut by templated replies and slow escalations - leaves me genuinely torn: the system handles our workflows, but inconsistent service creates avoidable friction.
