What I liked most was their responsiveness - real people answering and moving loads within an hour. Compared to the broker we used before, who left us with voicemail chains and day-long waits for confirmations, Allen Lund's team turned quotes and dispatch notes around fast enough that empty miles dropped noticeably. I handle dispatch for roughly 100 trucks in the Pacific Northwest, so delays multiply; their quick ETAs and proactive calls saved us time and fuel. The only snag was a heavy-haul permit that dragged a bit, but their carrier rep stayed on it until it cleared. Five stars from me for cutting the nonsense out of freight coordination.
Eino Hirthe
Member since January 2026
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89 reviews · average 4.2
What stood out most was the price - straightforward, flat-rate billing that actually saved us money. Their clear per-pallet rates and the absence of surprise fuel surcharges knocked our monthly outbound costs down by roughly 12% in the first quarter. I handle invoices for a 100-truck operation in the Pacific Northwest, and unpredictable freight bills used to be my worst headache; Kenco's monthly statements are now something I actually trust. For what we pay, the improved cash flow and far fewer billing disputes make it absolutely worth it. Five stars from me.
The live ETA updates they push to my office. Every lane, every stop, minute-by-minute adjustments with photos and delay reasons; it stopped the guessing and let me send the right truck the right way. With about a hundred trucks under my dispatch in the Pacific Northwest, shaving 15–20 minutes of idle time per load last quarter actually mattered - drivers were less stressed and customers stopped calling me every hour. It isn't flashy, it's just precise information at the moment you need it, and that single bit of real-time visibility is why we keep booking their services.
I've used Forward Air for seven years. One late winter night a pallet of infusion pump parts missed its flight out of Portland and the hospital called in a panic - surgery schedules were at risk. Their on-duty rep stayed on the line, arranged a dray to the next airport, coordinated with the ramp agent, and the pallet was on the departure board within four hours. I run a hundred-truck operation in the Pacific Northwest, so I know how promises often fall apart; this was the opposite - accurate tracking and immediate callbacks. That single recovery saved the day and is the reason we trust them with our most time-sensitive loads.
The price was fair for the peace of mind their customs team provided. One shipment was flagged for a hazardous-materials paperwork error and their broker cleared it without demurrage, which paid for the fee instantly. After seven years working with freight for a 100-truck operation in the Pacific Northwest I've seen how small mistakes add up, and this fixed one fast. Their portal isn't flashy, but the billing matched exactly what we were quoted, so budgeting was simple. For us the slightly higher upfront cost translated into no fines and predictable cash flow - worth every dollar.
Their real-time tracking and quick reroute saved a refrigerated load that would have spoiled during an unexpected I-5 closure. We were two hours out of Eugene when a rockslide shut the highway; the Werner rep pinged me, suggested switching to an intermodal leg and arranged a transload at the next yard within 90 minutes. Mid-call I admitted I run admin for a 100-truck fleet and have seven years working in the Pacific Northwest, and they treated the shipment like it was theirs - no finger-pointing, just action. The customer got product before day-end and the driver avoided a six-hour detour; felt like a small miracle on an otherwise terrible winter day. What stuck with me was how quickly they moved pieces and made calls, which saved us a claim and a panicked afternoon.
What I liked most was how quickly the onboarding rep got our first live lanes moving. Their portal and API docs were clear and the sandbox let us run test pulls in a few hours - no vague handoffs, just concrete steps and a checklist we could follow while juggling dispatch. We run about 100 trucks in the Pacific Northwest, so ramp time matters; the rep even scheduled a weekend walkthrough to get our drivers and ELD hookups behaving the way they needed to. Load visibility kicked in right away and stopped half our usual phone tag. Fast start, real help, five stars from me.
I've used AIT Worldwide Logistics for seven years. What sold me early on was their pricing transparency - line-item invoices and proactive notifications that stopped surprise accessorials which used to blow our margins. With 100 trucks running the Pacific Northwest, predictable lanes and quarterly volume discounts translated into real savings; we cut unexpected freight spend and billing disputes to almost zero. They aren't the cheapest on paper, but the reduced admin hours and far fewer chargebacks made their rates worth every dollar for my operation. If price is your main concern, AIT felt like paying a little more for sanity and cleaner books - a trade-off that paid off for us.
I've used CEVA Logistics for seven years. At first their multimodal freight rates and integrated platform helped shave shipping costs for our mid-size operation, but over time surcharges and quarterly rate bumps ate into those savings. We run about 100 trucks in the Pacific Northwest, so I noticed that their last-mile and warehousing charges often felt high compared with smaller local providers - yet their ability to move large overseas shipments still made them occasionally the cheapest option. Billing can be messy; one month the invoice matched the quote, the next it had a stack of accessorials that weren't clearly explained. I can't say it's a clear win or loss - sometimes worth the price when you're moving pallets across the ocean, sometimes not when you're trying to keep e-commerce margins intact.
The price is what sold me - Echo's lane bids actually cut our per-mile costs enough to make switching worthwhile. On a couple of our steady routes from the Columbia Gorge to Seattle we dropped costs by roughly 10% after fuel and accessorials. I handle admin for a 100-truck outfit and, after seven years in the Pacific Northwest, I've heard brokers promise similar numbers; Echo delivered predictable invoicing and transparent fuel adjustments so the math actually matched. Their EchoShip billing view removed most surprises and cut dispute time, which translated into real savings on my end. Short version: the small premium for a tech-oriented broker returned in week one on those lanes. Worth it.
…worth the extra cost? Yeah, mostly. Their visibility platform is what sold me - not flashy, but when a loading dock runs late and you can reroute trucks in real time, it saved enough detention and missed-load costs to cover the higher per-mile fee within a quarter. I manage admin for a roughly 100-truck fleet in the Pacific Northwest and have seven years doing this; that kind of predictability cuts down the midnight panic calls. Billing was clear too, which meant fewer surprise charges and less time reconciling invoices. Four stars because they aren’t the cheapest and some lanes still felt a bit expensive, but the tangible savings from better tracking made it worth paying up for us.