After 14 years behind the wheel in the Southeast, I depend on partners who actually pick up when things go sideways. FreightClub's support called the carrier and rerouted a misdirected LTL the same day - one rep remembered our pallet quirks and stayed on the line until it was sorted, which saved me time and a headache.
Abigale Denesik
Member since January 2026
Activity
Reviews81
Helpful0
Reviews
81 reviews · average 4.2
The real-time ping from Uber Freight TMS saved a delivery and my day. On a wet Friday the shipper re-routed my pickup and the app pushed the new ETA, updated the load docs and a stamped POD straight to billing - after 14 years driving in the Southeast I’ve never seen payment land that fast.
Support answered within 10 minutes and stayed on the line until my telematics synced, which pulled me out of a messy yard hold; that kind of real, patient help mattered. After 14 years behind the wheel in the Southeast I can tell when a rep actually cares - and Kaleris' team did.
Last Tuesday, when a carrier dumped a load at the last minute and my Friday delivery was suddenly at risk, Freightview's support rep stayed on the phone with me for nearly an hour and walked me through rebooking and uploading docs until the new carrier confirmed. After 14 years behind the wheel I don't expect that kind of patient, hands-on help - it saved the run.
Bottom line: Cargo Chief was worth the price. Its predictive market pricing actually steered me to better-paying loads on Southeast lanes and the subscription paid for itself in under two weeks, so that one feature made the cost an easy decision.
Used it for 8 months. The mobile app's offline map caching kept me on time through dead-signal backroads, and the one-tap POD photo upload is so quick I actually finish paperwork before coffee some mornings - after 14 years hauling in the Southeast that's a small miracle.
I've used BrokerWare for two years and their support is why I stick with it - once, stuck on I-75 with a messed-up invoice, an agent jumped into a remote session, sorted the carrier pay error and emailed me the corrected docs before I even hit the next exit. Little things like quick, hands-on help at odd hours make a big difference when you've got 14 years behind the wheel in the Southeast.
Liked the clean interface, but the price made me question whether it was worth it. After 14 years on the road and time helping brokers, I canceled after a couple months because the handful of features we used didn’t justify the monthly fee - maybe fine for a growing shop with cash, not for a lean small operation like ours.
Bottom line: Aljex cut my invoice turnaround in half compared to the clunky spreadsheets and email threads I wrestled with before. After 14 years running loads in the Southeast, the automated billing hookup actually made me happy - tendering is tidier too, but faster invoicing is what saved me time.
After 14 years behind the wheel in the Southeast, I use the Tai TMS mobile app on every run - the quick photo/POD upload and instant status updates have cut my paperwork time way down. It occasionally hiccups in really rural spots, but that camera-to-invoice speed is what keeps me giving it four stars.
Bottom line: support was the worst part - slow responses and promises to escalate that never materialized. Their EDI outage sat open for two days, I missed loads and ended up eating detention fees while on hold and watching the same unresolved ticket.