Last Tuesday, when a carrier dumped a load at the last minute and my Friday delivery was suddenly at risk, Freightview's support rep stayed on the phone with me for nearly an hour and walked me through rebooking and uploading docs until the new carrier confirmed. After 14 years behind the wheel I don't expect that kind of patient, hands-on help - it saved the run.
…their support desk actually picked up and stayed with the issue until it was fixed. With our 55-truck fleet in the Southeast, a rep tracked down a misplaced bill of lading and had it uploaded within the hour, salvaging a shipment that otherwise would have sat overnight. The team’s responsiveness and willingness to jump on a call made the difference; I knocked one star off for some clunky navigation in the app, but their service kept things moving.
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