Bottom line: support was the worst part - slow responses and promises to escalate that never materialized. Their EDI outage sat open for two days, I missed loads and ended up eating detention fees while on hold and watching the same unresolved ticket.
What I liked most was that ProTransport didn't panic when everything else did. With 50 trucks across the Northeast and nearly 18 years of running fleets, I needed the TMS to keep dispatch moving even when carriers, brokers, or the office internet went sideways - ProTransport kept status updates flowing and drivers on the road. The feature that really saved us was the background sync/queueing: during a winter outage our changes queued locally and pushed as soon as connectivity returned, which prevented a scramble and missed pickups. It has rough edges (integrations need occasional tweaking and the UI lags on older desktops), but downtime has been rare and that steady reliability made it valuable for our operation.
I've used ProTransport for four years. The mobile app's instant photo/POD uploads with time and GPS stamps cut our back-and-forth calls to drivers in half - on a 100-truck Northeast fleet, after 22 years dispatching I finally stopped chasing signatures every night.
Wasn't expecting much from the sticker price, but ProTransport ended up feeling like a solid buy. For our 20-truck fleet in the Northeast and after three years using it, the monthly subscription is noticeably cheaper than the big-name TMS vendors and the onboarding fee wasn't painful. What made me happiest - and the main reason I'm okay paying what we pay - is the configurable workflow that automates invoicing; it cut our billing time in half and stopped those small, recurring charge mistakes. Support took a couple of tries to get a tricky connector working, so it's not perfect. Four stars because the cost-to-benefit ratio is strong for mid-sized fleets that want that specific automation without enterprise pricing.
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