We had a shipment from NC to Ontario with a pretty unforgiving delivery time. What I appreciated was they asked about the requirements before saying yes. I've dealt with carriers who say “no problem” first and figure out the details later. This one went smoothly.
Orval Fisher
Member since January 2026
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92 reviews · average 3.8
Honestly nothing exciting happened. Which is EXACTLY what I wanted.
When I opened the final invoice after a cross-country chemical run and saw it was $400 less than the quote I’d been dreading, I actually laughed out loud. I’m a company driver in the Midwest and cheap doesn’t mean much if the load’s a mess, but they handled the paperwork and delivery cleanly and paid on time. Price was the thing that sold me - saved cash and didn’t feel like I got shorted.
Company driver, six years in the Midwest - I've handled a lot of pickups and drop-offs. Saddle Creek's flat-per-pallet pricing and transparent fuel surcharge were the selling points; no surprise accessorials at the dock saved us more than the slightly higher base rate. Honest billing and a couple dollars shaved off parcel routing meant the service basically paid for itself in the first month.
Bottom line: their customer service actually saved my schedule. Hit a paperwork snafu before a Midwest pickup and the rep dropped everything, walked me through fixing the BOL and even texted the updated copy - avoided an overnight and a bunch of back-and-forth. After six years on the road, quick, practical help like that goes a long way.
Last Tuesday an urgent pallet of brake calipers sat on the tarmac in Chicago because the paperwork hadn't cleared. Nippon Express pulled it together eventually - their broker cleared the hold that afternoon and the truck rolled that night so we made the delivery, but it cost us a lost day and a lot of phone calls. For a small Midwest carrier delays hurt, and while I appreciate that they can dig you out of a hole, their tracking and first-response communication still leave you chasing answers.
Bottom line: the SEKO mobile app saves me time every shift. I drive routes across rural Illinois and what made me happy was how it queues photos and signatures when the signal drops - I snap proof, hit done, and keep moving; it syncs later without me babysitting the screen. Simple, just works.
Thought I was done for - then Allen Lund called with a same-day pickup that actually matched the ETA and paperwork and saved the run. Driving out of the Midwest, what made me happiest was a dispatcher who stayed on the line until the BOL cleared - no voicemail roulette, just someone helping me sort a tricky weight/permit issue. Not perfect every trip, but when I needed a fix fast these folks actually worked it, so four stars.
I picked up a time-critical aerospace load last month and Ascent's support turned what should've been a straight run into a three-day nightmare. Their PEAK tracker froze, phone reps kept promising a supervisor callback that never came, and I ended up stuck at the dock overnight - cost me a day's pay and a detention fee. In six years on the road I haven't seen customer service this flaky; drivers shouldn't be the ones eating the cost when their system and people drop the ball.
Bottom line: Kenco will move your trailer, but a scheduling glitch nearly wasted my whole day. I pulled in for a 9 AM slot that the portal showed as confirmed and then got flagged as a no-show - sat in the lot seven hours while dispatch and the gate argued, and after six years on Midwest runs I’ve never seen paperwork cause that much chaos. They finally put someone on the yard, the crew and the yard tractors tore through the unload, but I left irritated and not paid for most of the delay, so I’m torn.
...took me less than a week to get rolling with them. Signing up was mostly online, but the thing that actually made me happy was my recruiter - answered texts at weird hours and pushed my carrier packet through so I wasn't sitting around waiting. Truck assignment had a couple hiccups, but for getting on temp-controlled produce runs from Indiana down to Florida they got me on the books fast.