Orval Fisher's review of Ascent
I picked up a time-critical aerospace load last month and Ascent's support turned what should've been a straight run into a three-day nightmare. Their PEAK tracker froze, phone reps kept promising a supervisor callback that never came, and I ended up stuck at the dock overnight - cost me a day's pay and a detention fee. In six years on the road I haven't seen customer service this flaky; drivers shouldn't be the ones eating the cost when their system and people drop the ball.
