Used Capstone for six years and lately their customer support has been a daily headache. Had a damaged-pallet claim last month - it took five days to get a real person, paperwork went missing, and I ended up eating detention charges that cost me nearly two days' pay. Calling in is a loop of hold music and scripts; nobody takes ownership, so small issues turn into lost time and money.
Orval Fisher
Member since January 2026
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92 reviews · average 3.8
The app's ETA push alerts are the best part - they actually match what happens on the road. After six years of driving through the Midwest, that kind of accuracy cuts my calls to dispatch in half and saves a lot of headache with HOS timing. Map can hiccup and sometimes photo uploads take longer than I'd like, but it still makes daily runs a lot less stressful.
When my load got re-routed last Thursday and the app still showed “confirmed,” the receiver refused it and I spent the day sitting in a lot trying to get someone on the phone. Support put me on hold, transferred me three times, promised a callback that never came - I lost about $325 in pay and my detention claim’s been “under review” for two weeks with zero updates. I’ve got six years driving around the Midwest and this was the worst support experience I’ve had; they treated me like a number and now I’m out the money.
...switched from a small regional broker and PSA BDP's tracking portal actually worked - real-time updates that matched what I saw on the road, which was a relief. Paperwork and customs felt cleaner than before, out here in the Midwest that cuts down on wasted time at the yard. Still not perfect (customer support can be slow after hours), but definitely an upgrade overall.
I've used Werner Logistics for six years and mostly stick with them because the pay is steady and the broker fees aren't crazy. The rates aren't the highest out there, but for Midwest lanes it feels worth it - especially since they pay quickly once paperwork's in. One thing that really made me happy was getting settlements in my account fast; saves a ton of stress.
The photo upload that auto-tags and queues proofs of delivery when you lose signal is the feature that actually made my day. Doing runs in the Midwest, I’ve stopped stressing about remembering tracking numbers or calling dispatch - snap a pic, it sticks to the load and pushes when I hit service. Only gripe is the menu can be a bit slow on older phones, but it gets the job done.
Company driver here - six years on Midwest runs - and the thing that actually made my day was Landstar’s live load tracking. It gave real ETAs so I could skip wondering if a dock was slammed or not; last month it saved me from two hours of useless idling when I rerouted to a different appointment. App hiccuped once, but mostly reliable, so I’ll give them four stars.
Yesterday the receiver closed the gate early and I had to prove delivery from outside - snapped a pic in Echo's app and it auto-stamped the load with time/location and pushed it to dispatch before I could finish my coffee. That auto photo + timestamp feature is the one thing that actually makes my day easier; no more calls or paperwork arguing about times. It does hiccup switching between the map and load details sometimes, but still beats the clunky apps I've used before.
...thought getting into Penske would just be paperwork and a quick orientation, but the first week felt sideways. They've got good trainers and the dispatch app works once you're logged in, yet the fuel card and payroll didn't sync for me and a bunch of guys in the yard down here in the Midwest - led to some unpaid miles and extra phone calls. It gets better after a couple weeks if you stick with the in-person help, but don't expect everything to be ready on day one.
Six years behind the wheel in the Midwest, so I know what "on-time" really means. Had a last-minute LTL pickup that needed to hit a store window; Worldwide Express's ETA updates were spot-on and the carrier actually showed up within the promised hour. That accuracy saved me from a reload and a headache - exactly what I needed when timing mattered.
Day one I uploaded my W-9 and insurance on the app, grabbed a coffee, and by the time I was back my first load was booked - less than three hours to get rolling. Been hauling six years around the Midwest, and I've never had onboarding that quick; that same-day verification sold me. The simple photo uploads and speedy approval made getting started painless.
After six years driving company routes around the Midwest, I spent a season running lanes for DHL Supply Chain (North America) and came away pretty torn. Compared to my old regional outfit the warehouses were cleaner and the automation actually cut down on grunt work - but dispatch felt colder and routes would change at the last minute, which killed the steady routine I relied on. Some days the tech shaved hours off my shift and felt like progress; other days the extra steps and surprise reroutes had me missing dinner and wondering if it was worth it.