Yesterday a consignee pushed pickup three hours and the carrier tried to cancel - our old system would've meant a dozen calls and a spreadsheet scramble. With Logistically TMS I edited the load, re-quoted LTL rates and re-dispatched in under five minutes; that integrated quoting is the one feature that actually sold me. I'm a dispatcher running about 30 trucks on the West Coast with roughly a year on the job, and moving off our clunky mix of spreadsheets and separate quote tools cut the headache in half.
Vito Bruen-Bradtke
Member since January 2026
Activity
Reviews88
Helpful0
Reviews
88 reviews · average 2.4
I've used it for a year. Most days it limps along, but when we needed to switch loads at short notice the booking screen froze and carrier confirmations never sent - cost us two loads and about $1,200 in detention last month. Support was slow and the “fix” took days, so we spent hours on calls and ended up doing everything manually.
I've used Aljex for a year. Last month a tender showed as “accepted” in the system but never actually reached our carrier because their MC was entered with a typo - the platform gave no retry or clear alert, the truck missed the pickup and we swallowed about $2,800 in detention and a lost customer. I dispatch 30 trucks on the West Coast and spending half a day on hold with support while digging through a useless audit trail was maddening.
The real-time load tracking on the mobile app is a lifesaver - when it actually works. We run thirty trucks up and down the West Coast and those live pings cut down my calls, but the app still freezes when switching between stops and the search is maddeningly slow. Some mornings it sails through a full dispatch loop; other days I’m back on the desktop or texting drivers because the phone UI just won’t cooperate.
Used it for about a year and it drained more money than it ever saved. The monthly fee plus surprise per-driver and export charges blew past our budget - when you run a 30-truck operation those add-ons meant an extra few grand a month, and the platform didn't even cut down the admin work enough to justify that. Cancelled after the last settlement error; hiring a part-time bookkeeper cost less and wasn't constantly nickel-and-diming us.
Bottom line: their support is the weakest link - slow, vague, and too quick to close tickets without a real fix. I'm a dispatcher running 30 trucks on the West Coast and after a year with TruckingOffice I've had invoice templates break and payment records vanish, which directly caused two late fees and a broker pulling a load. Phone hold times drag, email replies feel like copy-paste, and promised escalations never happened, so we ended up burning hours on workarounds instead of moving freight.
Last Tuesday the board glitched mid-drag and I watched five in-transit loads get reassigned to the wrong drivers - chaos on the phones for the rest of the day. I manage about 30 trucks on the West Coast and have only been at this a year; that slip-up cost us two missed delivery windows, an angry broker, and extra deadhead miles that ate into profit. The visual drag-and-drop looks slick, but until it stops dropping things where it wants, it's more of a liability than a help.
Bottom line - clever tech, but it bailed on me when it mattered. Last Friday Cortex AI pushed a “faster” reroute to one of our drivers that sent him straight toward a port terminal that had just shut down for a labor action, the app didn’t flag it and we missed the pickup window and ate a nasty detention fee. On the flip side the automated invoicing cleaned up a month of late paperwork in an hour, so I’m honestly torn. If you run around 30 trucks on the West Coast like I do, expect real time savings - just double-check any critical reroutes before you commit.
Price was the thing that sold me - the monthly fee felt reasonable and the maintenance-tracking feature alone paid for itself in the first quarter. I dispatch a 30-truck private fleet on the West Coast and after a year our repair bills are noticeably lower and trucks spend less time sidelined. For what we pay, it's been worth every penny.
Yesterday the driver's app froze during a live dispatch and wouldn't confirm pickup - our load sat on the dock for three hours. I ended up paying a $400 detention fee and spent the afternoon on hold with support trying to get any kind of update. I'm a dispatcher for a 30-truck West Coast outfit, and the app's constant crashes and awful offline behavior make routing and driver communication more trouble than they're worth.
The mobile app is painfully slow and keeps freezing right when I need live updates. I handle about 30 trucks on the West Coast and after a year on Navisphere those delayed ETAs and missing event pings had me on the phone with drivers and carriers - cost us hours and even a missed pickup fee last month. Push alerts rarely show up, the map keeps jumping, and the refresh button feels decorative; easier to track things in email and a spreadsheet.
The price was way too high for what you get - felt like we were literally paying premium for empty dashboards. We shelled out for the predictive features and still got blindsided by two big delays that caused detention fees and overtime; I’m a dispatcher with about 30 trucks on the West Coast and that hit our budget hard. Add surprise add-on charges for integrations and support, and I canceled after a year - pretty UI, but not worth the weekly bleed.