Their appointment portal is a nightmare. It double-booked slots, locked out our check-ins for two hours, and the “real-time” ETA tracker was consistently five hours off - cost us a full day of pay and brutal detention fees. I dispatch 30 trucks on the West Coast and after a year of this, we burned driver hours and had to reroute loads while clients got pissed.
Vito Bruen-Bradtke
Member since January 2026
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88 reviews · average 2.4
I've been using DSV for about a year. Compared to the local forwarder we used before, their shipment visibility is clunkier and ETAs were off so often it cost us several hundred dollars in detention and one missed store window. We're a West Coast dispatcher with 30 trucks - simple things like quick tracking updates or a responsive rep turned into emails and chasing paperwork, and I'm tired of surprise fees.
Last Tuesday, when a refrigerated pallet of replacement parts spent four hours in limbo at LAX because a driver missed the gate, UPS Supply Chain Solutions got it moving again. Their tracking portal showed the exact location and the rep I spoke with rebooked it onto an earlier freight flight and arranged a local carrier so we didn’t have to yank a truck off a long-haul. I run dispatch on the West Coast with thirty trucks and only a year in, so saving that run felt huge - kept the customer calm and my drivers on schedule.
I've used C.H. Robinson for about a year. They aren't the cheapest broker - rates ran a bit higher than local outfits - but Navisphere's visibility saved us real money by avoiding a couple surprise detention fees and trimming empty miles. If price is the only thing you care about, you can probably find cheaper; for my 30-truck West Coast run the extra cost was worth it.
Yesterday one of our pallets sat in the Amazon fulfillment center for five days after it was flagged 'inspection required' and then ignored. Calling support was a nightmare - two-hour holds, being bounced between agents who copied the same script, and no escalation; it cost my dispatch detention fees and wiped out a weekend's worth of deliveries for my 30 trucks. They only moved it after I threatened chargebacks, but the whole experience felt like yelling into a void while my drivers and customers paid the price.
I've used it for a year. Booked a load that showed confirmed, the driver was two hours out and the app flipped to “no longer available” while Coyote handed the job to someone else - that 180-mile deadhead and missed delivery cost us detention and a pissed-off customer. Support took three days to reply and only paid a fraction of what was owed, which sucks when you run 30 trucks on the West Coast and need reliable real-time info.
The autoplan reroute that kicked in at 2 a.m. sent two trucks to a closed yard and straight-up ruined our day. I dispatch a 30-truck fleet on the West Coast and spent three hours on the phone while drivers sat idle, we ate $1,200 in detention, and the platform’s tracking never updated so I had no idea what changed. Support shrugged and blamed carrier feeds - one star.
Bottom line: it cost me a full day's revenue and a seriously pissed-off customer. I dispatch 30 trucks on the West Coast and have used Fretron for about a year; during a storm the ETA feed froze, the geofence never triggered, and my driver sat at the dock for four hours - detention ran about $900 and we missed a weekly lane because nothing updated. Support took forever to respond and the only fix was old-school phone calls and spreadsheets, so I pulled those lanes off Fretron for anything time-sensitive.
I've been using Freightview for about a year now. What really stuck out was the rate-shopping screen - it lays carrier quotes side-by-side with transit times and accessorials so picking the right carrier is shockingly fast. Dispatching 30 trucks up and down the West Coast, that clarity shaved hours off my mornings and cut down on broker phone tag, though sometimes carriers forget to list certain fees so I still double-check before booking.