I've used it for a year. Most days it limps along, but when we needed to switch loads at short notice the booking screen froze and carrier confirmations never sent - cost us two loads and about $1,200 in detention last month. Support was slow and the “fix” took days, so we spent hours on calls and ended up doing everything manually.
I've used it for about three years and the mobile app is what keeps me on DAT Broker TMS day to day. The single feature that actually made me happy was the push alerts for pickup and delivery - they hit my phone almost instantly so I can reassign loads or call carriers before things snowball, which on busy afternoons is a lifesaver. The app still hiccups when uploading BOLs and sometimes gives a "recieving error" that needs a restart, but for status updates and quick communication it does the job.
Bottom line: it mostly works, but when it glitches it can cripple a day's moves. I dispatch 15 trucks across the Southwest and after ten years the TMS's intermittent sync failures and slow carrier status updates have cost us pickups - support responds but not always quickly enough to stop the domino effect.
Rate it, and the next carrier reading this page sees what you found.
