The tracking portal is what grabbed my attention - and it’s also the thing that drives me nuts. I’m a dispatcher managing five trucks out here in the PNW for the last four years, and when the live pings actually update it makes planning pickups super easy, but too often the map freezes or shows stale locations and I end up calling drivers to confirm. Good when it works, frustrating when it doesn’t; feels like they need to fix consistency before adding more bells and whistles.
Noble Lockman
Member since January 2026
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96 reviews · average 4.2
When one of our biggest holiday pallets was mispicked and about to ship to the wrong store, Saddle Creek's ops team jumped on a call and rerouted the order before my driver hit the freeway. I dispatch five trucks across the Pacific Northwest, and that single save - someone on their end manually adjusted the order and scanned everything down to the carton - kept a frantic Monday from turning into a full-blown nightmare. Not perfect (we had a slower pickup window the next week), but the live updates and an actual person answering made me give them four stars.
What sold me was the pricing - a little steeper than smaller local carriers, but they don't sneak in surprise fees. I'm a dispatcher with five trucks up in the Pacific Northwest and after four years of juggling rates, that single consolidated invoice and a clear fuel surcharge formula actually cut down the admin headache. For the extra few bucks per load, we got more uptime for the fleet, so yeah, worth it for us.
Last Tuesday the consignee pushed the delivery window by an hour while two rigs were already en route, and the app’s alert popped up before anyone could call me. The driver snapped a proof-of-delivery photo and it was time-stamped and uploaded straight to the load - no emails, no PDF juggling, just one clear record that avoided a late fee. I dispatch five trucks around the PNW and that single feature made the whole afternoon less of a headache.
When one of our drivers got held up at a Seattle dock overnight because the wrong paperwork was attached, SEKO's on-call rep stayed on the phone with me and the terminal until the trailer cleared. They didn't hand me off or toss me into voicemail - this rep called back, texted updates, and walked the terminal through the fix so I could reshuffle loads for my small five-truck fleet without everything blowing up. Fast, calm, actually helpful support when you need it most.
Last spring we had an urgent refrigerated produce run from Yakima to Portland and Allen Lund cut us a rate that actually made sense. We run five trucks in the PNW, and after four years of wrestling with brokers, their price let us cover driver pay and still make a little margin - so yeah, it was worth it. Simple as that.
Their customs paperwork cost me nearly $2,000 in detention and rework - worst part of the whole load. I dispatch five trucks in the Pacific Northwest and after four years I thought I knew the drill, but Universal's broker used the wrong HS code, our driver sat at the border for 18 hours and the receiver refused the load. Their reps couldn't give a straight answer and we ate the fines; not using them for cross-border lanes again.
...the app's proof-of-delivery camera is what sold me. It auto-stamps time, forces a GPS snap, and stopped drivers from slipping in late signatures - small change that cut my paperwork in half. I'm the dispatcher for five trucks out in the Pacific Northwest with four years on the clock, and finally getting clean PODs without 2 p.m. phone hunts feels like a tiny miracle.
After moving freight away from the small regional dray company we'd relied on, I tried Forward Air for a few months and left pretty torn. My five trucks run the PNW and the airport-to-airport schedules were actually tighter than what we had before - saved us a few panic loads - but their pickup updates were hit-or-miss and when things go sideways it's harder to get a human on the line than with our old local carrier. Decent option if you need faster lanes sometimes, but I still miss the straightforward, responsive folks we used before; not sure it's worth switching fully.
I've used Flexport for about a year. Getting started was way less painful than I expected - the onboarding rep walked me through the exact customs docs, handled the customs brokerage setup, and helped tie their platform into our TMS so my drivers actually had ETAs instead of guesses. I'm a dispatcher running five trucks in the Pacific Northwest, and that one onboarding call probably saved me dozens of frantic emails and a missed delivery.
I've used Werner Logistics' mobile app for four years. What keeps me using it is the real-time ETA pings - when a driver snaps a POD photo or updates status it shows up in the office seconds later, which cuts down the back-and-forth calls. It's not perfect (the messaging can be glitchy on older phones), but for day-to-day dispatching across the Pacific Northwest with five trucks it really does the heavy lifting.