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· 96 reviews on TruckMyApps
4.0out of 5

Noble Lockman's review of Saddle Creek Logistics Services

When one of our biggest holiday pallets was mispicked and about to ship to the wrong store, Saddle Creek's ops team jumped on a call and rerouted the order before my driver hit the freeway. I dispatch five trucks across the Pacific Northwest, and that single save - someone on their end manually adjusted the order and scanned everything down to the carton - kept a frantic Monday from turning into a full-blown nightmare. Not perfect (we had a slower pickup window the next week), but the live updates and an actual person answering made me give them four stars.

More reviews of Saddle Creek Logistics Services

All 38 reviews →
Eino HirtheJan 2026

What really impressed me was how quickly they corrected a mislabeled pallet that had already been staged for a major retailer's shipment. We caught the mistake when our driver scanned the pallet at the dock; Saddle Creek's team pulled the order in their portal, matched photos, and had a single rep on the line with us within 20 minutes to reroute and re-pick. I manage a fleet of 100 trucks in the Pacific Northwest and after seven years in logistics I don't hand out praise lightly - that same-day recovery prevented a costly chargeback and kept our client calm. Communication was sharp, one person owned the fix, and the platform actually made coordination faster instead of creating more emails. Billing reflected the agreed adjustments with no surprise fees, which was the final cherry on top.

Emerald HellerJan 2026

Getting started was a real headache - the onboarding paperwork and EDI hookups dragged on way longer than I expected. That said, the platform itself is solid and our rep stuck with us; after a couple weeks my three-truck Midwest outfit, after 22 years in the game, was finally pushing orders through their regional hub. I'm torn: it works now, but the startup friction cost time and a few missed loads, so I'm not thrilled.

Orland DibbertJan 2026

Bottom line: the mobile app is unreliable and cost us a full day's routes. With a 40-truck operation, it crashed during barcode scans and refused to sync route changes, leaving drivers stuck and me on the phone for eight hours - overtime paid and two guaranteed deliveries missed.

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