Support was the standout - real people answered fast and actually fixed the weird scheduling sync instead of sending canned replies. Mid-shift, running five trucks across the Pacific Northwest with four years of hauling behind me, their rep screenshared, changed a routing rule, and stayed on the line while I rechecked loads; that tiny fix cleared three missed ETAs. Saved my night and my sanity - 5/5.
Noble Lockman
Member since January 2026
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96 reviews · average 4.2
I've used Infios for 4 years. One snowy morning a mudslide shut down a stretch of highway and one of my loads was stranded; with five trucks in the Pacific Northwest I expected phone calls and angry customers, but Infios automatically reallocated the stop to another driver, recalculated ETAs and nudged the warehouse to prep a different dock so the delivery still arrived on time. That automatic reassign and ETA update is the feature that made me happiest - the interface can be a bit fiddly at first, but that day it saved us.
…the auto-replan kicked in during a ferry delay and quietly reshuffled drivers and ETAs so I didn’t have to scream into the phone. With a small five-truck fleet in the Pacific Northwest and about four years of dispatching behind me, watching the system reassign a load and push new appointments in seconds felt like stealing time back from chaos. The UI can be fiddly at first, but that re-planning magic is worth the learning curve - four stars from me.
I've been using Descartes for 4 years, and getting started was way easier than I expected. The onboarding team handled carrier connections and EDI setup for our five-truck outfit in the Pacific Northwest, so we were moving loads in a few days instead of weeks. UI can get cluttered now and then, but the fast carrier hookup saved us hours every week and made me genuinely happy.
Bottom line: the route optimizer is the one thing that actually cut our deadhead and made scheduling bearable. I plug in load windows and it spits back combos that dodge I-5 backups and line up ferry slots in the PNW - no more blind guesses, just tighter runs and fewer empty miles. After four years of juggling five trucks, I finally trust its carrier-selection logic; it's saved us time and money on almost every run.
Small five-truck dispatcher in the Pacific Northwest with four years under my belt - last month one of our vans iced out on a back road right in the middle of the afternoon rush. I watched his dot freeze on Detrack's live map, spotted another truck nearby, reassigned the stops in two clicks, and sent the new ETA to the customer before they even called; no refunds, no drama. That real-time location view was the thing that actually kept us running that day.
We run five trucks around the Pacific Northwest and I’ve been dispatching here for about four years. Last December during a sideways rainstorm a customer swore a pallet was never left at the back door - our driver had a timestamped photo of the porch and a digital signature in Track-POD; pulling that file and sending it stopped a chargeback in under two minutes and basically saved the week. What made me happiest was how fast I could find and forward the exact photo to ops - no digging through paper, no long calls. Only gripe: uploads can sit in the app until you get cell service, but everything syncs once you’re back online.
During last Tuesday's surprise mountain snow one driver lost cell service for almost an hour, but Onfleet kept his route and delivery notes intact so he didn't have to call me every five minutes. I dispatch five trucks across the Pacific Northwest, and the app's offline caching and quick re-sync practically saved that whole shift - no missed stops, no confusion. It did exactly what we needed when things went sideways, which is why it's earned my trust.
Last Thursday a driver halfway up Snoqualmie Pass lost map tiles and the app rerouted him off the main road because it thought the pass was closed - not great on a snowy morning. I run five trucks across the Pacific Northwest and after four years of fiddling with route apps I actually like Circuit’s live ETAs and the way the phone recalculates when traffic shifts, but the mobile UI is flaky and editing stops on the go is awkward and crash-prone. It helps a lot when it behaves, but some days handing the phone to a driver feels like rolling the dice.
What I liked most was the support team actually sticking with us until the problem was fixed - they jumped on a call, rebooked two loads, and followed up later to make sure carriers got paid. I'm a dispatcher with five trucks in the Pacific Northwest, and that kind of hands-on help at 9pm saved us from a rough morning. Fast, friendly, and they don’t disappear after the sale.