Bottom line: the live ETA updates from the driver app are the feature I actually rely on every single day - they cut the frantic check-in calls in half. We run five trucks in the PNW and when someone taps “en route” the board, customer portal and job notes all refresh so I can reassign lanes without hunting for info. Not perfect - GPS drift in tight mountain passes still throws a fit - but it handles the usual chaos really well.
Noble Lockman
Member since January 2026
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96 reviews · average 4.2
Man, the IFTA export feature saved my sanity - used to be spreadsheets, sticky notes, and a dozen group texts. I run dispatch for five trucks around the PNW and the GPS-based mileage rollup cut my monthly IFTA prep from half a day to about 20 minutes, no guessing or back-and-forth with drivers. It’s weirdly freeing after the old chaos.
...and the support rep actually stayed on the line until the billing matched the load - saved my night. I've been dispatching five trucks around the PNW for four years; that level of follow-up feels rare. Fast, patient, and they even sent a quick how-to note afterward so it won't bite me next month.
Bottom line: TruckingOffice got us paid within three days when a broker went quiet on a $7k load. I dispatch five trucks in the Pacific Northwest and after four years of chasing invoices I hit “Delivered,” it auto-generated the invoice and sent reminders - money showed up and I didn’t have to front the driver. That instant invoicing is the one feature I keep bragging about to other small carriers.
The support team is the reason I stuck with Dr Dispatch - fast answers and people who actually know trucking. Had a messed-up BOL mid-route and they jumped on a screen share, corrected the load details and emailed the driver the fixed paperwork in under an hour, which for a small five-truck outfit in the Pacific Northwest meant we didn’t miss a run. The interface could be cleaner and a couple features feel old-school, but reliable, reachable support keeps it usable day-to-day, so I'm giving it four stars.
Bottom line: it delivers when you need hopper work - alerts usually match live loads and I can grab a run before it disappears. My five trucks out of the PNW picked up a last-minute grain load thanks to a push notification that was actually accurate, which saved an empty deadhead. Listings can be duplicated and some posts lack detail, but on reliability alone it’s earned a regular spot in our mix.
Bottom line: the drag-and-drop load board is what sold me - it makes last-minute reassignments almost fun. I manage five trucks in the Pacific Northwest and being able to yank a load, drop it on a new driver and have ETAs and paperwork update instantly has cut my scramble time way down. My only gripe is the mobile touch-drag can be twitchy on weak mountain cell, otherwise it’s the tool I reach for when things go sideways.
I dispatch a five-truck company in the Pacific Northwest and have been doing it for four years, so late-night headaches sink us fast. Hit a nasty settlement/invoice sync on a Friday and Tyler on support jumped on a screen-share, walked me through the fix and stayed until the whole batch was clean. Quick, patient, and no handoffs - that saved us a ton of grief.
Always on the fence about Dossier - it's handy when a truck needs an unexpected fix, and yet I keep staring at the monthly invoice. For my five trucks in the PNW the maintenance logs and asset tracking actually caught issues early and saved us a couple of costly repairs, which felt like real value. Still, the price is steep for what we use day-to-day; feels like paying enterprise rates for a small outfit, so I'm torn. Mixed feelings.
On day one I uploaded our old carrier list with scrambled phone numbers and support hopped on a screenshare, fixed the import mappings and had drivers showing in the system within an hour. We run five trucks in the Pacific Northwest and after four years in dispatch I expected a week of headaches - didn't happen. The import tool plus a rep who actually stayed until every field matched made getting started annoyingly easy.
Bottom line: the mobile app actually keeps drivers honest - that geofence auto-status update is gold. I run five trucks around the PNW and those automatic check-ins plus timestamped POD photos cut down on the constant phone tag and paperwork. It even holds updates when we drop into dead zones on the passes, so I’m not getting ghosted for hours. UI has a few clunky screens, but it shaves real minutes off my day.
Got it live in two afternoons. The onboarding rep actually imported our routes and matched driver phones, so I didn't have to babysit data for weeks. Dispatching five trucks around the Pacific Northwest for four years taught me to dread setups, and that hands-on import saved me so many late nights.